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Warning: This is alpha version of Callback feature. It is planned to be released soon. |
This functionality allows the customer to request a callback instead of waiting for the operator's response.
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The context that is used to exit the queue and go to the confirmation ivr.
Context 2: queueCallbackConfirm
Context to confirm the phone number/enter another number/return to the queue/etc.
where:
default - number to confirm a callback. In the example, a message is played to the customer and confirmation is awaited. If the client did not select anything, then after the timeout, it goes to number 0.
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Context for adding a callback to the queue for the same position.
To return to the queue with the music on hold, use the following application:
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Context that is executed when the operator answers the call. Used for outgoing call to the client. And also for handling error/notifications.
To enable the callback, in the queue settings in the dialplan parameter, select the name of the first context (queueCallbakRequest):
To notify customers about the possibility to have a callback, new music on hold class has to be configured (it should consist a played message regarding possibility to have a callback).
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