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This document describes the service level terms and conditions according to which Wildix provides technical support to its Customers. Created: April 2018 Updated: September 2021 Permalink: https://confluence.wildix.com/x/NgBuAQ |
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ART. 1 - SUBJECT OF THE CONTRACT
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reply to your ticket by email or from WMP to provide any additional information
track the status of your ticket from WMP
- give feedback on a ticket
Please note that the following information is essential for support inquiries so that the request can be processed as soon as possible:
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If a ticket has been closed by Wildix support, it is no longer possible to reply and reopen the ticket. Please open a new case and reference the original ticket ID if needed. |
To leave feedback about a ticket:
On the Help Desk tab, choose the ticket you want to leave your feedback on, click on the feedback icon and proceed with instructions on the dialog window that appears.
17.8 Phone. You can contact WILDIX Technical Support by the following phone numbers during Support Hours - from 9am till 6pm EST / CET (outside Support Hours 24/7, only for Critical issues):
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