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This document describes the service level terms and conditions according to which Wildix provides technical support to its Customers. Created: April 2018 Updated: September 2021 Permalink: https://confluence.wildix.com/x/NgBuAQ |
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ART. 1 - SUBJECT OF THE CONTRACT
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6.1 The numbers assigned by WILDIX for fax and voice services can send and receive simultaneous calls in either direction, with a minimum of twenty calls. If the limit is exceeded, the capacity will be automatically increased within a maximum period of 30 days.
6.2 In the event that the networks or telephone lines connected to the WILDIX systems experience congestion or malfunction, calling users may receive a busy signal, although WILDIX does everything possible to avoid this result. Note, that guaranteed CLASSOUND restoration time (SRT) is 4 hours.
ART. 7 - FEES AND PAYMENT METHODS
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- sending newsletters;
- customer reference;
- accounting purposes;
- commercial information;
- fulfillment of accounting/tax obligations.
The data are stored electronically and accessed by WILDIX employees and collaborators who have been appointed for the processing for this purpose.
Where necessary, the data may also be disclosed to third parties unrelated to WILDIX. Below is a short list of third parties to whom our company can transmit your data: public bodies for the fulfillment of legal obligations; credit institutions; outsourcers; consultants who perform contractual services or support them; professionals (accountants, lawyers, etc.); third party suppliers of WILDIX; transport companies; company debt collectors. The CUSTOMER has the right to have confirmation of the existence of data concerning him, to rectify or update them, to delete them or to oppose their processing for legitimate reasons. The data controller is WILDIX, which may be contacted for the exercise of these rights.
The parties, by signing this contract, mutually acknowledge and confirm that any processing of personal data that derives from the execution of this contract will be carried out solely for the purposes related to such execution.
WILDIX shall process the data solely for contractual purposes and for the fulfillment of legal obligations as well as for any defensive purposes. Processing for promotional purposes is allowed without the need for the CUSTOMER's consent only for the promotion of services similar to that referred to in this contract. Further advertising purposes require specific consent, the failure of which does not affect in any way the execution of this contractThe parties, by signing this contract, mutually acknowledge and confirm that any processing of personal data that derives from the execution of this contract will be carried out solely for the purposes related to such execution.
10.2 The CUSTOMER may modify and update his personal data by means of a written request to WILDIX.
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