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Info

This Guide explains and describes what permissions and limitations fro for PBX users and administrators can be set to limit access to certain PBX services and features.

Updated: July 2018

Permalink: https://confluence.wildix.com/x/eQaIAQ

Table of Contents

Introduction

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“Dial the trunk” and “Trunk group” Dialplan procedures allow you to define call classes and associate them to prefixes. Consult Dialplan applications Admin Guide for detailed information.

Example: assign calls to destination numbers which start with “03” to “Mobile” call class, remove the first digit (0) from the called number and route calls via the selected trunk (test5)

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APPENDIX 2. Full list of ACL permissions

AbilityAccessDescription

Can/ Cannot

Call -

Group

Group	Allow/ forbid call certain groups of users
use Virtual scanner -

Group

Group	Allow/ forbid using Virtual scanner Feature Code. More information: Virtual scanner
Modify presence -

Group
see full number in CDR-View

Intercom - Group

Intrusion - Group

Modify public phonebooks

View - Group

View calls of users - Group

Delete calls - Group

Share status via Kite

Share status message via Kite

Share geolocation via Kite

View geolocation via Collaboration - Group

Manage the callcenter

Be looked up via dial by name

See extensions

Create conferences

Allow/ forbid call certain groups of users

Allow/ forbid using Virtual scanner Feature Code. More information: Virtual scanner

Allow/ forbid setting user status of colleagues in Collaboration. By default, if no ACL rule is added, users are not allowed to set user status of colleagues. More information: Set user status

If forbidden, user can't see full numbers in CDR-View. You can decide how many digits to hide in
Call and chat history menu of WMS

If forbidden, user is not allowed to use Intercom Feature Code. More information: Intercom

Allow/ forbid call intrusion via Collaboration / Feature code. More information: Call intrusion (barging),
Silent intrusion / Partial intrusion / Conference intrusion

Allow/ forbid user to modify any contact from public WMS phonebook in Collaboration. Details: Phonebook

Allow/ forbid viewing colleagues status information. More information: Colleagues status information

Allow/ forbid viewing who is calling via Collaboration and WP4X0 2015-2017. Details: Colleagues status information

Allow/ forbid deleting calls from History of Collaboration. More information: Calls / faxes history

Allow/ forbid sharing user's status via

Group	Allow/ forbid setting user status of colleagues in Collaboration. By default, if no ACL rule is added, users are not allowed to set user status of colleagues. More information: Set user status
see full number in CDR-View	If forbidden, user can't see full numbers in CDR-View. You can decide how many digits to hide in Call and chat history menu of WMS
Intercom - Group	If forbidden, user is not allowed to use Intercom Feature code. More information: Intercom
Intrusion - Group	Allow/ forbid call intrusion via Collaboration / Feature code. More information: Call intrusion (barging), Silent intrusion / Partial intrusion / Conference intrusion
Modify public phonebooks	Allow/ forbid user to modify any contact from public WMS phonebook in Collaboration. Details: Phonebook
View - Group	Allow/ forbid viewing colleagues status information. More information: Colleagues status information
View calls of users - Group	Allow/ forbid viewing who is calling via Collaboration and WP4X0 2015-2017. Details: Colleagues status information
Delete calls - Group	Allow/ forbid deleting calls from History of Collaboration. More information: Calls / faxes history
Share status via Kite	Allow/ forbid sharing user's status via Kite (no user status is shown when contacting user by Kite link)
Share status message via Kite	Allow/ forbid sharing user's status message via Kite (no status message is shown when contacting user by Kite link)
Share geolocation via Kite	Allow/ forbid geolocation sharing via Kite. More information: Limit access to Kite service
View geolocation via Collaboration - Group	Allow/ forbid viewing geolocation of users in Collaboration. More information: Geolocation

Allow/ forbid using call

Manage the callcenter

The ACL allows a user to perform actions on call groups’ members: put a user on hold, add users to call groups via call groups plugin and Call group management Feature

Code. More information: Call group managementAllow/ forbid user to be

code.

If forbidden, a user can perform the actions only on himself (add himself to a call group, put himself on pause in a call group). More information: WebAPI basic features and Call group management Feature code

Be looked up via dial by name

feature. More information: Directory

Allow/ forbid

downloading Collaboration Extensions. More information: ExtensionsAllow/ forbid

user to be looked up via dial by name feature (including ASR). The feature can be called via "Dial by name/ Directory" Dialplan application or Directory Feature code. More information: Directory and Dial by name/ Directory
See extensions	Allow/ forbid downloading Collaboration Extensions. More information: Extensions
Create conferences	Allow/ forbid creating chat/ video conferences. More information: Multiuser chat conference and Ubiconf Videoconference
Can set/ Cannot set	Status (DND/Away)

Call Forward Busy

Call Forward No Answer

Call Forward All

Call waiting
Mobility extension management
Call timeout

Telephone blocked

Ring only active device
Mobility confirmation
Function keys

Timetable

3 state switch

Switch

Phonebooks

Personal Information

Advanced status

Fax Server Settings

All

If forbidden, user can't use Status Feature Code. More information: Status (DND/Away)

Allow/ forbid setting call forwarding based on user status via Collaboration and Feature Codes: forward call if Busy, No answer or forward all calls. Consult

If forbidden, user can't set DND/ Away status via Status Feature Code and WP4X0. More information: Status (DND/Away) and WP4X0 Call Features
Call Forward Busy	Allow/ forbid setting call forwarding if user is busy via Collaboration, Feature Code or WP4X0. Consult Call features chapter of Collaboration Guide, WP4X0 Call features or Feature Codes Guide for detailed information
Call Forward No Answer	Allow/ forbid setting call forwarding if user doesn't answer via Collaboration, Feature Code or WP4X0. More information: Call features chapter of Collaboration Guide, WP4X0 Call features or Feature Codes Guide for detailed information
Call Forward All	Allow/ forbid setting forwarding of all calls via Collaboration, Feature Code or WP4X0. More information: Call features chapter of Collaboration Guide, WP4X0 Call features or Feature Codes Guide for detailed information
Call waiting	Allow/ forbid receiving more than one call at a time via Collaboration

or

, Feature Code or WP4X0. More information: Call features, WP4X0 Call features and Call waiting Feature Code
Mobility extension management	Allow/ forbid call forwarding to the mobile number via Collaboration

or

, Feature Code or WP4X0. More information: Call features, WP4X0 Call features and Mobility extension

management

management
Call timeout	Allow/ forbid setting call timeout after which an incoming call will be terminated via Collaboration or Feature Code. More information: Call features and Call timeout
Telephone blocked	Allow/ forbid using Telephone blocked Feature Code. More information: Telephone blocked
Ring only active device	Allow/ forbid activating only the active device ring via Collaboration or Feature Code. More information: Personal settings and Ring only active device Feature Code
Mobility confirmation	If forbidden, a user is not notified on who the caller is when he receives the call on mobility extension number. More information: Call features and Mobility confirmation
Function keys	If forbidden, user can't configure Function keys for WP and Android app in Collaboration. More information: Function keys
Timetable	Allow/ forbid changing a timetable status via Feature Code (Timetables and switches are created in WMS)
3 state switch	Allow/ forbid changing 3 state switch status via Feature Code
Switch	Allow/ forbid changing a switch status via Feature Code. More information: Switch / 3 state switch / Timetable
Phonebooks	If forbidden, user can access only phonebooks located in “Selected” section in WMS - > Users (select user) -> Edit preferences -> Phonebooks
Personal Information	If forbidden, a user can't change personal information in Collaboration. Details: Personal
Advanced status	If forbidden, a user

can't add a status message Can use/ Cannot useCollaboration

Attendant Console

History

CDR-View

Speed dial

Shared Recording

Personal Recording

SMS

Fax

Paging

Pre answer services

Pre answer services & message

Web phone

Voicemail

Contact center

All

doesn't have access to advanced user status menu, including status message, until option, editing picture and setting location and Chat/ Presence menu, including custom statuses in Collaboration. More information: Status message and Chat/ Presence
Fax Server Settings	If forbidden, user can't change Fax server Settings in Collaboration. More information:

Fax Server

Fax Server
All
Can use/ Cannot use	Collaboration	If forbidden, user has access to the basic CTI interface, including calls, sending SMS/ fax, changing personal user status, without full access to Collaboration (no access to Colleagues, Function keys, Map view, Messaging menu)
	Attendant Console	Allow/ forbid access to Attendant Console. More information: Attendant Console
	History	Allow/ forbid access to Calls/ faxes History

(also on

via Collaboration, WP4X0, WP600AXX/ Vision, iOS/ Android apps. More information: Calls / faxes history
CDR-View	Allow/ forbid access to CDR-View. Detailed information: CDR-View Guide
Speed dial	Allow/ forbid call phonebook short numbers using Speed dial Feature Code. More information: Speed dial Feature Code
Shared Recording	Allow/ forbid using Shared record Feature Code and WP4X0. More information: Personal record / Shared record Feature codes and Record a call
Personal Recording	If forbidden, a user doesn't have access to personal recording via Collaboration, Personal Recording Feature Code and Incall code *1 as well as Attendant Console. More information:

Speed dial Feature Code

Feature Codes Guide and Collaboration Guide
SMS	If forbidden, a user can't send SMS via Collaboration. More information: SMS
Fax	Allow/ forbid

using of Shared record and Personal record

sending faxes via Collaboration

and Feature Codes

. More information:

Personal record / Shared record Feature codes and Record a call

Fax
Paging	If forbidden, a user can't

send SMS via Collaboration

use Paging Feature Code to send a broadcast to a group of users. More information:

SMS

Allow/ forbid sending faxes. More information: Fax

If forbidden, a user can't use Paging Feature Code to send a broadcast to a group of users. More information: Paging

Allow/ forbid using pre answer services

Disable totally pre answer services including all the messages

Paging
Pre answer services	If forbidden, a user doesn't have access to pre answer services (the voice prompt doesn't announce "press * for options"), including Voicemail, Intercom and Call completion, but the voice prompt announces user status: on the phone, busy, unavailable, no answer
Pre answer services & message	If forbidden, a user doesn't have access to pre answer services and user status is not announced at all,
Web phone	If forbidden, web phone is not available in the list of devices in Collaboration and user cannot

user

use Collaboration to place / receive calls via

Web phoneAllow/ forbid access to Voicemail.

Web phone
Voicemail	Allow/ forbid access to Voicemail via Collaboration, Voicemail Feature Code, "Go to voicemail" Dialplan application, WP4X0, WP600AXX/ Vision, iOS/ Android apps.
Contact center	If forbidden, Contact center in Collaboration can't be used. More information: Contact center
All
Can call/ Cannot call	Internal	The description of call classes can be found in Call classes explanation Chapter.
	Local
	National
	Mobile
	Emergency
	Free
	Premium1
	Premium2
	Premium3
	Premium4
	North America
	Africa
	Europe1
	Europe2
	South America
	Oceania
	Russia
	Asia1
	Asia2
	Numbers in allowed phonebooks
	International
	All

The description of call classes can be found in Call classes explanation Chapter

APPENDIX 3. List of ACL admin permissions

Ability	Access
Can/ Cannot manage PBX	Allow/ forbid managing Server and Client PBXes
Can/ Cannot manage group	Allow/ forbid managing any specific group
Can/ Cannot access menu	Users::Users Users::Groups Users::PBXes Users::Phonebooks Trunks::Trunks Trunks::Trunk Groups Trunks::Pricelists Devices Dialplan::Dialplan rules Dialplan::Call Groups Dialplan::Paging Groups Dialplan::Timetables Dialplan::IVR Dialplan::Feature codes Dialplan::General Settings Settings::PBX Settings::System Settings::Tools and utilities::Remote support Settings::Tools and utilities::Backup system Settings::Tools and utilities::Upgrade Settings::Tools and utilities::Generate trace Top control::Generate call Top control::Sounds Top control::Debug Toop control::Reboot/Halt
Can/ Cannot	Add and remove users

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Versions Compared

Old Version 4

New Version 5

Key

Introduction

APPENDIX 2. Full list of ACL permissions

APPENDIX 3. List of ACL admin permissions