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Info

This guide is intended for the following audience:

  • PBX administrator, since it explains how to configure Wildix Kite on PBX side
  • webmaster, since it provides the information on how to add the service to a company’s website

WMS version: 3.88

Updated: May 2018

Permalink: https://confluence.wildix.com/x/xQY8AQ

Table of Contents

Note

Important: Starting from WMS version 3.86, use only PBX domain name in Kite links (do not use PBX serial); e.g.:

  • kite.wildix.com/[pbx domain]/[extension] – correct
  • kite.wildix.com/[pbx serial]/[extension] – not correct

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Check the ports to open on Firewall: https://manuals.wildix.com/ports-used-by-wildix-services/Ports used by Wildix services

Instructions for PBX admin

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Kite user can initiate a call, start video streaming or desktop sharing with the PBX user using the icons situated in the upper part of the screen, click the Paperclip icon to send a file or simply drag the file into the input field (support to send files only in JPEG / PDF format), click Options to:

  • End chat (log out)
  • Send chat transcript to email
  • Make an audio echo test
  • Change the language

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Download a ready HTML template HERE.


Note

Note: it is possible to use call group ID instead of an extension number, in this way you can route the chat requests to group of users.

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