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Wildix Business Intelligence (WBI) is a pure innovation--a set of services that, thanks to Artificial Intelligence (AI), allow businesses to significantly automate and streamline their daily processes and communication. Created: January 2018 Permalink: https://confluence.wildix.com/x/3QM8AQ |
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All WBI services are available only with:
Premium License
Monthly or Yearly Subscription PBXs
- Some features are available only on Cloud systems (read about each feature for more information)
Personal Assistant - User status reporting
Personal Assistant is a voice AI (Artificial Intelligence) service that informs callers of your current user status, user status message and duration if available.
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Cloud systems (monthly / yearly subscription)
Premium license
Supported language: en / en-us
Supported starting from WMS 3.87 (reference ticket WMS-3481)
Text-to-Speech (TTS) Lite
Thanks to Text-to-Speech (TTS) you can generate audio files in different languages by converting text to speech.
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Available in Sounds menu (Sound manager) in WMS.
Live Voice IVR - Dynamic TTS in Dialplan
Live Voice IVR feature allows for dynamic generation of interactive voice responses using Text-to-Speech feature in Dialplan and supports the use of variables.
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It is necessary to first set the language using “Set” application
Write a text using “Play sound” / “Play sound and wait for digits” applications
To learn more about variables, read the Smart Dialplan guide: https://manuals.wildix.com/smart-dialplan-custom-application/
You can jump to another Dialplan procedure based on TTS result: use “Jump to if” application with Condition "${TTSSTATUS}"!="SUCCESS" ("UNDEFINED"/"FAILURE")
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Cloud systems (monthly / yearly subscription)
Premium license
Supported starting from WMS 3.87 (reference ticket WMS-3685)
Worldwide Phonebook
With Worldwide Phonebook caller name lookup service you will always know who is calling you, even if the person is not present in the enterprise phonebooks or is calling from a different phone number.
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It’s possible to disable the service by adding the Global Dialplan variable EXTCONTACTLOOKUP=no.
Social Lookup (coming soon)
*** Coming soon! ***
Today social networks can tell you a lot about the person, and especially in the business environment. Many still argue about it, but the person’s social network profile can definitely help us create the first impression, particularly during a phone conversation.
Learn more about the people who are calling you, thanks to Social Lookup service! During a call, click to view right away the person’s Facebook / LinkedIn account.
Fully GDPR compliant.
Automated Attendant - Dial by name using ASR (Automatic speech recognition) (coming soon)
*** Coming soon! ***
This service is a real human-computer interaction. Thanks to Automatic speech recognition (ACR) callers can interact with the system using just their voices.
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Voicemail Transcription - Speech To Text
It happens that you are on a meeting and you have no opportunity to listen to an important Voicemail you have just received. From now on you can read Voicemails using Speech To Text service directly in your email and reply easily.
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Feature is enabled by default (can be disabled in WMS Dialplan -> General Settings, “Convert Voicemails to text and send by email”)
Language of the caller party who recorded the message is used for transcription
Transcripts can be created correctly, only if the corresponding language package is installed on the PBX
Call recording & ubiconf recording transcription - Speech To Text (coming soon)
*** Coming soon! ***
Saving transcripts of all the recorded calls allows for easy lookup of any important information.
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