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Wildix Business Intelligence (WBI) is a pure innovation--a set of services that, thanks to Artificial Intelligence (AI), allow businesses to significantly automate and streamline their daily processes and communication. Created: January 2018 Permalink: https://confluence.wildix.com/x/3QM8AQ |
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All WBI services are available only with:
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What did you have to do previously, to inform callers of your plans and status? Well, you had to record a dedicated Voicemail greeting in case you are busy or unavailable. From now on, everything you need to do is set your user status and specify the status message and the duration period.
Here is how it works: https://youtu.be/kZxmmxaKbQk
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Just write down your text, select the voice and generate the audio file. You can adjust volume, pitch and pitch. Save the file once you are satisfied with the output and use it in Dialplan when you need it.
Watch the video: https://youtu.be/ljHQPyi2bSs
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These sound files are generated directly during the Dialplan context execution. Thanks to support of variables, such as ${CALLERID(name)} you can create interactive voice responses, make a query to a Database, execute a script, etc.
Watch the video: https://www.youtube.com/watch?v=vJ2aZFkyX70
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It is necessary to first set the language using “Set” application
Write a text using “Play sound” / “Play sound and wait for digits” applications
To learn more about variables, read the Smart Dialplan guide: https://manuals.wildix.com/smart-dialplan-custom-application/
You can jump to another Dialplan procedure based on TTS result: use “Jump to if” application with Condition "${TTSSTATUS}"!="SUCCESS" ("UNDEFINED"/"FAILURE")
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Social Lookup (coming soon)
*** Coming soon! ***
Today social networks can tell you a lot about the person, and especially in the business environment. Many still argue about it, but the person’s social network profile can definitely help us create the first impression, particularly during a phone conversation.
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Automated Attendant - Dial by name using ASR (Automatic speech recognition) (coming soon)
*** Coming soon! ***
This service is a real human-computer interaction. Thanks to Automatic speech recognition (ACR) callers can interact with the system using just their voices.
Automated Attendant invites a caller to say the name of the person he or she is looking for. Callers can interact with the system using voice and decide whether to continue the search or to place a call.
DEMO Video: https://www.youtube.com/watch?v=mcMpy0WfT7U
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Voicemail Transcription - Speech To Text
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Call recording & ubiconf recording transcription - Speech To Text (coming soon)
*** Coming soon! ***
Saving transcripts of all the recorded calls allows for easy lookup of any important information.
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