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Packing list

• 1 x WP4X0 Phone
• 1 x handset
• 1 x handset cord
• 1 x stand

Additionally you can purchase handsets, headsets, EHS adapter, keypad extension, power adapter.

Phone overview

Connecting the phone

Rear panel:

1 – handset port

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Mounting instructions

Attach the stand to the phone (desk mounting) or hang the phone on the wall (without attaching the stand).

Keypad instruction

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Monitoring of users and features, read WP4X0 User Guide English WP410 - , WP480G - WP490G 2016-2017, WP490G Wildix Phones Guide for details

5 – Speaker key

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13 – Transfer key

Log in

Dial 99 from the phone (“Login” feature code) and follow the audio instructions:

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After a few seconds, extension is displayed on the phone’s screen; the phone is now assigned and can be used to make and receive calls.

Call management

Place a call

1. Lift the handset
2. Dial the number and press Send Soft key or wait till the call is placed automatically

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1. Lift the handset
2. Press a BLF key assigned to a colleague you would like to call 
3. The call is placed automatically

Answer a call

• Lift the handset

During a call (second incoming call): press Answer Soft key

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Decline a call

• Press Reject Soft key

Hold / Second call

• Press Hold Soft key during a call
• Press Resume Soft key to resume

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1. Press New Soft key
2. Dial a number or press Select Soft key to search for a contact in History or in Phonebook

Transfer

Blind transfer

Transfer without notifying the person who receives the call transfer:

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1. Press the BLF key configured as “Colleague” or "Call group" during a call 
2. Wait till the second party answers
3. Hang up or press Trans Soft key

Conference

1. Put the first call on hold
2. Make a second call to the contact you wish to invite to the conference call
3. When the third party responds, press Conf Soft key

Press Split Soft key to split the two calls or hang up to end the conference.

Call Pickup

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1. Press a BLF key assigned to a colleague or a call group who has a ringing call 

Park a call

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1. Press a BLF key configured as "Park Location" during a call/ press it again to resume the call

Listen to Voicemail messages

1. Press Voicemail key to access the graphical Voicemail menu (long press on key “1” on WP410 / WP480G 2016)
2. If requested, enter the first five characters of your password
3. Select the message and press Play Soft key to listen to the message; press Info Soft key for more information (Name, Number, Date, Duration) and then Delete to delete the message

Monitor colleague statuses

To monitor a colleague statuses:

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• "available" (tick icon)
• "offline" (no icon)
• "busy" (handset icon)
• "incoming call" (arrow icon)
• "absent" (clock icon)
• "dnd" (dnd icon)

Troubleshooting

For reset and recovery of WP4X0 2015-2017, refer to Reset and Recovery of WP410 2015-2017 Manual 

Appendix 1 - BLF keys

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In case you have problems with your phone, please contact the PBX administrator.

Appendix 2 - Call features

Press Featur. Soft key from the standby mode to access the menu.

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• Status: Available / DND / Away 

  Note
  Note: all the features below are applied only for the selected user status.

  
  

  • Until (only for DND / Away): Time / Date - set expiry time and date for DND / Away user status
  1. Activate (only for DND / Away): On / Off - when disabled, call features for DND / Away statuses cannot be changed
     
     

• Call type: Internal / External/ Blacklist / Whitelist 

  Note
  Note: all the features below are applied only for the selected call class.

  
  

• Call reject: On / Off - if enabled, all calls are rejected
  
  
• Call forwarding - call forwarding settings
  
  1. busy: On / Off - enable / disable call forwarding when busy
  2. unavailable: On / Off - enable / disable call forwarding in case of no answer
  3. forced: On / Off - enable / disable forwarding of all calls
     You can set the destination for each type of call forwarding: enter the phone number or the value VOICEMAIL
     
     
• Call waiting: On / Off - enable call waiting to be able to receive more than one call at a time 
  
  

• Mobility: On / Off - if enabled, after a timeout, incoming calls are routed also to your mobility extension number; phone number and timeout can be specified in Collaboration Settings

  
  

• Ring Tone: select the ringtone

Appendix 3 - Phone Settings

To access Phone Settings, press Menu soft key from idle:

• Status: view IP, Mac, Firmware of your phone
  
  

• Backlight settings: set the backlight level of the screen and select the timeout (min - 20 sec, max - 1 hour or Always On) after which the phone's screen should turn off 
  Note: The backlight settings of WP490EXT extension module are synced with WP490G.

  Note
  Note: The backlight settings of WP490EXT extension module are synced with WP490G 2016-2017.

   

• Audio settings: adjust Talk, Tone, Mic, Key, Ring Volume, Headset Ring Mode (allows you to decide whether ringtone should be played via Headset or Handset when Headset is connected) and Handsfree sound input (allows you to select the active microphone during the "hands-free+handset picked up" mode)

• Network: access to this menu is recommended for PBX administrator
  
  
• Autoprovision: access to this menu is recommended only for PBX administrator

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