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Packing list

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• History: access call history and call from history
• Phonebook: access to shared PBX phonebooks and call from phonebooks
• Features: call features, read Appendix 2: Call features for details
• Menu: phone settings, read Appendix 3: Menu for details

3 – Navigation Keys keys

Use Navigation keys to select and the central key to confirm different menu options; Use Navigation keys to move between the pages of BLF keys

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Monitoring of users and features, read WP410, WP480G, WP490G Wildix Phones Guide for details

5 – Speaker key

Press to place a call / answer a call in speaker mode or press during a call to switch between speaker / handset mode

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After a few seconds, extension is displayed on the phone’s screen; the phone is now assigned and can be used to make and receive calls.

Call management

Place a call

1. Lift the handset
2. Dial the number and press Send Soft key or wait till the call is placed automatically

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1. Press Phoneb Soft key or Phonebook key
2. Press Filter Soft key and select a phonebook
3. Press Search Soft key then type the name/ number  
4. Press Enter Soft key to confirm
5. Press Dial Soft key

Call from History

1. Press History Soft key 
2. Select a colleague from the list
3. Press Dial Soft key
4. Lift the handset

Call via BLF Keys 

1. Lift the handset
2. Press a BLF key assigned to a colleague you would like to call 
3. The call is placed automatically

Answer a call

• Lift the handset

During a call (second incoming call): press Answer Soft key

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Forward a call without answering: press Fwd Soft key, dial the number, press OK Soft key.

Decline a call

• Press Reject Soft key

Hold / Second call

• Press Hold Soft key during a call
• Press Resume Soft key to resume

If you have several calls on hold: use Navigation keys to select the call, then press Resume

Make a second call:

1. Press New Soft key
2. Dial a number or press Select Soft key to search for a contact in History or in Phonebook

Transfer

Blind transfer

Transfer without notifying the person who receives the call transfer:

1. Press Trans Soft key or Transfer key during a call (the call is put on hold)
2. Dial the number or press Select Soft key to search for a contact in History or Phonebook
3. Hang up or press Trans Soft key

Blind transfer via BLF keys:

• Press the BLF key configured as "Colleague" or "Call group" during a call

Attended transfer:

Transfer with notification to the person who receives the transfer:

1. Press Trans Soft key or Transfer key during a call (the call is put on hold)
2. Dial the number or press Select Soft key to search for a contact in History or Phonebook
3. Wait till the second party answers
4. Hang up or press Trans Soft key

Attended transfer via BLF keys:

1. Press the BLF key configured as “Colleague” or "Call group" during a call 
2. Wait till the second party answers
3. Hang up or press Trans Soft key

Conference

1. Put the first call on hold
2. Make a second call to the contact you wish to invite to the conference call
3. When the third party responds, press Conf Soft key

Press Split Soft key to split the two calls or hang up to end the conference.

Call Pickup

To pick up a call of a colleague or a call groups:

1. Press a BLF key assigned to a colleague or a call group who has a ringing call 

Park a call

To park an active call:

1. Press a BLF key configured as "Park Location" during a call/ press it again to resume the call

Listen to Voicemail messages

1. Press Voicemail key to access the graphical Voicemail menu (long press on key “1” on WP410 / WP480G 2016)
2. If requested, enter the first five characters of your password
3. Select the message and press Play Soft key to listen to the message; press Info Soft key for more information (Name, Number, Date, Duration) and then Delete to delete the message

Monitor colleague statuses

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BLF / Function keys

BLF / Function keys must be set by user in Collaboration Settings → Function keys or by PBX administrator via WMS. Detailed information on setting Function keys: Collaboration - User Guide.

For WP490 with extension module, you can additionally set up up to 40 BLF keys on each extension module (up to 3 modules are supported). Detailed information: WHS, WP490EXT, WPEHS - Quick Start Guide 

BLF / Function keys allow you to monitor users and features, make a call, transfer a call, pick up a call, park a call, change status of features.

WP410 supports up to 4 BLF keys distributed on 2 pages, WP480G supports up to 16 BLF keys distributed on 2 pages, WP490G supports up to 30 BLF keys distributed on two pages, refer to WP410, WP480G, WP490G Wildix Phones Guide for detailed information on BLF key distribution for each phone.

List of function keys:

• Colleague: monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling
• Park Location: park a call and resume
• Line: press to use this line (to place a new call)
• Speed Dial: press to call a speed dial number; additionally you can set up shortcuts in combination with Feature Codes supported by the system, read Feature Codes notes for more information.
• Trunk: monitor status of trunk (except for SIP trunks) and place a call via this trunk
• Timetable / Switch / 3 state switch: monitor the status of switch / timetable, press to change status
• Group pick up: press to pick up a ringing call of a user from your ACL group (feature works for users registered to the same PBX and normally allows you to answer a ringing call for another user located in the same office)
• Call group: monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling

• Send DTMF: press to send DTMF tone

Call management

Place a call

1. Lift the handset
2. Dial the number and press Send Soft key or wait till the call is placed automatically

Call from Phonebook:

1. Press Phoneb Soft key or Phonebook key
2. Press Filter Soft key and select a phonebook
3. Press Search Soft key then type the name/ number  
4. Press Enter Soft key to confirm
5. Press Dial Soft key

Call from History

1. Press History Soft key 
2. Select a colleague from the list
3. Press Dial Soft key
4. Lift the handset

Call via BLF Keys 

1. Lift the handset
2. Press a BLF key assigned to a colleague / group you would like to call 

Answer a call

• Lift the handset 

During a call (second incoming call): press Answer Soft key

Mute the ring of an incoming call without answering

 Press Silence Soft key

Forward a call without answering

Press Fwd Soft key, dial the number, press OK Soft key

Decline a call

Press Reject Soft key

Hold / Second call

• Press Hold Soft key during a call
• Press Resume Soft key to resume

If you have several calls on hold: use Navigation keys to select the call, then press Resume

Make a second call:

1. Press New Soft key
2. Dial a number or press Select Soft key to search for a contact in History or in Phonebook

Transfer

Blind transfer

Transfer without notifying the person who receives the call transfer:

1. Press Trans Soft key or Transfer key during a call (the call is put on hold)
2. Dial the number or press Select Soft key to search for a contact in History or Phonebook
3. Hang up or press Trans Soft key

Blind transfer via BLF keys:

• Press the BLF key configured as "Colleague" or "Call group" during a call

Attended transfer:

Transfer with notification to the person who receives the transfer:

1. Press Trans Soft key or Transfer key during a call (the call is put on hold)
2. Dial the number or press Select Soft key to search for a contact in History or Phonebook
3. Wait till the second party answers
4. Hang up or press Trans Soft key

Attended transfer via BLF keys:

1. Press the BLF key configured as “Colleague” or "Call group" during a call 
2. Wait till the second party answers
3. Hang up or press Trans Soft key

Conference

1. Put the first call on hold
2. Make a second call to the contact you wish to invite to the conference call
3. When the third party responds, press Conf Soft key

Press Split Soft key to split the two calls or hang up to end the conference.

Record a call

Press *1 during a call to start / stop call recording. 

Pick up a ringing call

Press a BLF key assigned to a colleague or a call group who has a ringing call 

Park a call

Press a BLF key configured as "Park Location" during a call to park a call / press it again to resume the call.

Call intrusion / Intercom

Call intrusion and Intercom features are available for users with certain permissions (ACL abilities "Can" - "Intrusion" / "Intercom"). Check Feature Codes Admin Guide for more information.

Listen to Voicemail messages

1. Press Voicemail key to access the graphical Voicemail menu (long press on key “1” on WP410 / WP480G 2016)
2. If requested, enter the first five characters of your password
3. Select the message and press Play Soft key to listen to the message; press Info Soft key for more information (Name, Number, Date, Duration) and then Delete to delete the message

See who is calling

If you have set up "Colleague" or "Call group" BLF key, you can monitor user and group call status via BLF keys (incoming call / in call).

Additionally you see who is calling and receive an audio notification when there is an incoming call:

See who is calling: "View calls" (eye icon) option must be enabled in Collaboration for this function key:

Get audio notification when there is an incoming call: "Audio notification" (sound icon) option must be enabled in Collaboration for this function key:

Refer to Collaboration - User Guide for more information.

Presence status monitoring

You can monitor full presence status of users in Phonebook:

1. Press Phoneb Soft key or Phonebook Key

2. Press Filter Soft key and select a phonebook

3. Press Search Soft key then type the name/ number  
4. Press Enter Soft key to confirm

It possible to monitor the following colleague statuses via PnonebookPhonebook:

• "available" (tick icon)
• "offline" (no icon)
• "busy" (handset icon)
• "incoming call" (arrow icon)
• "absentaway" (clock icon)
• "dnd" (dnd brick icon)

Troubleshooting

For reset and recovery of WP4X0 2015-2017, refer to Reset and Recovery of WP410 2015-2017 Manual 

Appendix 1 - BLF keys distribution scheme

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• 4 BLF keys (2 pages) for WP410 Sept 2016 / 2017 (use Navigation keys to move between the pages): 

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Press Featur. Soft key from the standby mode to access the menu. This menu allows you to change call features for each type of call (Internal / External / Whitelist / Blacklist) based on user status (available / DND / away):

• Status: Available / DND / Away 

  Note
  Note: all the features below are applied only for the selected user status.

  
  

  • Until (only for DND / Away): Time / Date - set expiry time and date for DND / Away user status
  1. Activate (only for DND / Away): On / Off - when disabled, call features for DND / Away statuses cannot be changed
     
     

• Call type: Internal / External/ Blacklist / Whitelist 

  Note
  Note: all the features below are applied only for the selected call class.

  
  

• Call reject: On / Off - if enabled, all calls are rejected
  
  
• Call forwarding - call forwarding settings
  
  1. busy: On / Off - enable / disable call forwarding when busy
  2. unavailable: On / Off - enable / disable call forwarding in case of no answer
  3. forced: On / Off - enable / disable forwarding of all calls
     You can set the destination for each type of call forwarding: enter the phone number or the value VOICEMAIL
     
     
• Call waiting: On / Off - enable call waiting to be able to receive more than one call at a time 
  
  

• Mobility: On / Off - if enabled, after a timeout, incoming calls are routed also to your mobility extension number; phone number and timeout can be specified in Collaboration Settings

  
  

• Ring Tone: select the ringtone

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• Status: view IP, Mac, Firmware of your phone
  
  

• Backlight settings: set the backlight level of the screen and select the timeout (min - 20 sec, max - 1 hour or Always On) after which the phone's screen should turn off 
  Note: The backlight settings of WP490EXT extension module are synced with WP490G.

  Note
  Note: The backlight settings of WP490EXT extension module are synced with WP490G 2016-2017.

   

• Audio settings: adjust Talk, Tone, Mic, Key, Ring Volume, Headset Ring Mode (allows you to decide whether ringtone should be played via Headset or Handset when Headset is connected) and Handsfree sound input (allows you to select the active microphone during the "hands-free+handset picked up" mode)

• Network: access to this menu is recommended for PBX administrator
  
  
• Autoprovision: access to this menu is recommended only for PBX administrator

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