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This guide for the end user provides the basic information on how to connect and use your WP4X0. Updated: July 2018 WMS version: 3.88 Permalink: https://confluence.wildix.com/x/BQI8AQ |
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Packing list
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Press *1 during a call to start / stop call recording.
Pick up a ringing call / see who is calling
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Note: Only users with certain permissions can pick up calls; to enable the option, the PBX admin must add ACL ability "Can" - "Call Pickup" (WMS -> Users -> Groups). |
Pick up a ringing call
Press a BLF key assigned "Colleague" / "Call group" assigned to a colleague or a call group who has a ringing call
Park a call
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Note: Detailed information about the parking feature can be found here: https://manuals.wildix.com/parking-feature/. |
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Prerequisite: BLF key "Park Location" must be configured. |
Press a BLF key configured as "Park Location" during a call to park a call / press it again to resume the call.
Call intrusion / Intercom
Call intrusion and Intercom features are available for users with certain permissions (ACL abilities "Can" - "Intrusion" / "Intercom"). Check Feature Codes Admin Guide for more information.
Listen to Voicemail messages
- Press Voicemail key to access the graphical Voicemail menu (long press on key “1” on WP410 / WP480G 2016)
- If requested, enter the first five characters of your password
- Select the message and press Play Soft key to listen to the message; press Info Soft key for more information (Name, Number, Date, Duration) and then Delete to delete the message
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For the information on how to set up your Voicemail greetings, please refer to Feature Codes Admin Guide. |
See who is calling
If you have set up "Colleague" or "Call group" BLF key, you can monitor user and group call status via BLF keys (incoming call / in call).
Additionally you see who is calling and receive an audio notification when there is an incoming call:
See who is calling: "View calls" (eye icon) option must be enabled in Collaboration for this function key:
Get audio notification when there is an incoming call: "Audio notification" (sound icon) option must be enabled in Collaboration for this function key:
Refer to Collaboration - User Guide for more information.
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is receiving an incoming call
See who is calling
You see who is calling and receive an audio notification when there is an incoming call:
See who is calling: "View calls" (eye icon) option must be enabled in Collaboration for this function key:
Get audio notification when there is an incoming call: "Audio notification" (sound icon) option must be enabled in Collaboration for this function key:
Refer to Collaboration - User Guide for more information.
| Note |
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Note: Only users with certain permissions can see who is calling other users; to enable the option, the PBX admin must add ACL ability "Can" - "View calls of users" (WMS -> Users -> Groups). |
Park a call
| Note |
|---|
Note: Detailed information about the parking feature can be found here: https://manuals.wildix.com/parking-feature/. |
| Note |
|---|
Prerequisite: BLF key "Park Location" must be configured. |
Press a BLF key configured as "Park Location" during a call to park a call / press it again to resume the call.
Call intrusion / Intercom
Call intrusion and Intercom features are available for users with certain permissions (ACL abilities "Can" - "Intrusion" / "Intercom"). Check Feature Codes Admin Guide for more information.
Listen to Voicemail messages
- Press Voicemail key to access the graphical Voicemail menu (long press on key “1” on WP410 / WP480G 2016)
- If requested, enter the first five characters of your password
- Select the message and press Play Soft key to listen to the message; press Info Soft key for more information (Name, Number, Date, Duration) and then Delete to delete the message
| Note |
|---|
For the information on how to set up your Voicemail greetings, please refer to Feature Codes Admin Guide. |
Presence status monitoring
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- Status: view IP, Mac, Firmware of your phone
Backlight settings: set the backlight level of the screen and select the timeout (min - 20 sec, max - 1 hour or Always On) after which the phone's screen should turn off
Note: The backlight settings of WP490EXT extension module are synced with WP490G.Note Note: The backlight settings of WP490EXT extension module are synced with WP490G 2016-2017.
Audio settings: adjust Talk, Tone, Mic, Key, Ring Volume, Headset Ring Mode (allows you to decide whether ringtone should be played via Headset or Handset when Headset is connected) and Handsfree sound input (allows you to select the active microphone during the "hands-free+handset picked up" mode)
- Network: access to this menu is recommended for PBX administrator
- Autoprovision: access to this menu is recommended only for PBX administrator
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