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This guide for the end user provides the basic information on how to connect and use your WP4X0. Updated: January 2018 WMS version: 3.87 Permalink: https://confluence.wildix.com/x/BQI8AQ |
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Packing list
- 1 x WP4X0 Phone
- 1 x handset
- 1 x handset cord
- 1 x stand
Additionally you can purchase handsets, headsets, EHS adapter, keypad extension, power adapter.
Phone overview
Connecting the phone
Rear panel:
1 – handset port
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Note |
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Note: for provisioning of WP4X0, read WMS Start Guide. |
Keypad instruction
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Note: keypad instruction for WP410 sept 2016 is equal to WP410 2017. |
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Note: phonebooks must be set up by the PBX administrator on WMS side. |
13 – Transfer key
Log in
Dial 99 from the phone (“Login” feature code) and follow the audio instructions:
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EXAMPLE: Password: 4Ag7$Z: 4 – press 4, A – press 2, g – press 4, 7 – press 7, $ – press *, Z – press 9.
Call management
Place a call
- Lift the handset
- Dial the number and press Send Soft key or wait till the call will be placed automatically
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Note: in Colleagues phonebook users are displayed with their realtime status (available / offline / busy / incoming call / absent / dnd) |
Answer a call
- Lift the handset
- During a call: press Answer Soft key
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Decline a call
- Press Reject Soft key
Hold
- Press Hold Soft key during a call
- Press Resume Soft key to resume
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- Press New Soft key
- Dial a number or press Select Soft key to search for a contact in History or in Phonebook
Transfer
Blind transfer
Transfer without notifying the person who receives the call transfer:
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- Wait till the second party answers
- Hang up or press Trans Soft key
Conference
- Put the first call on hold
- Make a second call to the contact you wish to invite to the conference call
- When the third party responds, press Conf Soft key
Press Split Soft key to split the two calls or hang up to end the conference.
Listen to Voicemail messages
- Press Voicemail key to access the graphical Voicemail menu (long press on key “1” on WP410 / WP480G 2016)
- Select the message and press Play Soft key to listen to the message; press Info Soft key for more information (Name, Number, Date, Duration) and then Delete to delete the message
Troubleshooting
For reset and recovery of WP4X0 2015-2017, refer to Reset and Recovery of WP410 2015-2017 Manual
Appendix 1: BLF keys
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Note: BLF keys are set up by a user via Collaboration or by PBX administrator via WMS. Refer to Function keys / BLF keys for WP Instruction for more information. |
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In case you have problems with your phone, please contact the PBX administrator.
Appendix 2: Call features
Press Featur. Soft key from the standby mode to access the menu.
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Status: Available / DND / Away
Note: all the features below are applied only for the selected user status.
- Until (only for DND / Away): Time / Date
set expiry time and date for user status
- Activate (only for DND / Away): On / Off
When disabled, call features for DND and Away statuses cannot be changed
- Until (only for DND / Away): Time / Date
Call type: Internal / External/ Blacklist / Whitelist
Note: all the features below are applied only for the selected call class.
- Call reject: On / Off
- Call forwarding:
- busy: On / Off
- unavailable: On / Off
- forced: On / Off
Set the destination for each type of call forwarding: enter the phone number or “VOICEMAIL”
- Call waiting: On / Off
Enable call waiting to be able to receive more than one call at a time Mobility: On / Off
If enabled, after a timeout, incoming calls are routed also to your mobility extension number; phone number and timeout can be specified in Collaboration SettingsRing Tone: select the ringtone
Appendix 3: Menu (Phone settings)
- Status: view IP, Mac, Firmware of your phone
- Backlight settings
- Audio settings: adjust Talk, Tone, Mic, Key, Ring Volume, Headset Ring Mode (allows you to decide whether ringtone should be played via Headset or Handset when Headset is connected) and Handsfree sound input (allows you to select the active microphone during the "hands-free+handset picked up" mode)
- Network: access to this menu is recommended for PBX administrator
- Autoprovision: access to this menu is recommended only for PBX administrator
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