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Packing list

• 1 x WP4X0 Phone
• 1 x handset
• 1 x handset cord
• 1 x stand

Additionally you can purchase handsets, headsets, EHS adapter, keypad extension, power adapter.

Phone overview

Connecting the phone

Rear panel:

1 – handset port

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Keypad instruction

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13 – Transfer key

Log in

Dial 99 from the phone (“Login” feature code) and follow the audio instructions:

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EXAMPLE: Password: 4Ag7$Z: 4 – press 4, A – press 2, g – press 4, 7 – press 7, $ – press *, Z – press 9.

Call management

Place a call

1. Lift the handset
2. Dial the number and press Send Soft key or wait till the call will be placed automatically

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Answer a call

• Lift the handset
• During a call: press Answer Soft key

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Decline a call

• Press Reject Soft key

Hold

• Press Hold Soft key during a call
• Press Resume Soft key to resume

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1. Press New Soft key
2. Dial a number or press Select Soft key to search for a contact in History or in Phonebook

Transfer

Blind transfer

Transfer without notifying the person who receives the call transfer:

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1. Wait till the second party answers
2. Hang up or press Trans Soft key

Conference

1. Put the first call on hold
2. Make a second call to the contact you wish to invite to the conference call
3. When the third party responds, press Conf Soft key

Press Split Soft key to split the two calls or hang up to end the conference.

Listen to Voicemail messages

1. Press Voicemail key to access the graphical Voicemail menu (long press on key “1” on WP410 / WP480G 2016)
2. Select the message and press Play Soft key to listen to the message; press Info Soft key for more information (Name, Number, Date, Duration) and then Delete to delete the message

Troubleshooting

For reset and recovery of WP4X0 2015-2017, refer to Reset and Recovery of WP410 2015-2017 Manual 

Appendix 1: BLF keys

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In case you have problems with your phone, please contact the PBX administrator.

Appendix 2: Call features

Press Featur. Soft key from the standby mode to access the menu.

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1. Status: Available / DND / Away 

   Note: all the features below are applied only for the selected user status.

   • Until (only for DND / Away): Time / Date
     set expiry time and date for user status
   1. Activate (only for DND / Away): On / Off
      When disabled, call features for DND and Away statuses cannot be changed
      
      

2. Call type: Internal / External/ Blacklist / Whitelist 

   Note: all the features below are applied only for the selected call class.
   
   

3. Call reject: On / Off
   
   
4. Call forwarding:
   
   1. busy: On / Off
   2. unavailable: On / Off
   3. forced: On / Off
      Set the destination for each type of call forwarding: enter the phone number or “VOICEMAIL”
      
      
5. Call waiting: On / Off
   Enable call waiting to be able to receive more than one call at a time
   
   

6. Mobility: On / Off
   If enabled, after a timeout, incoming calls are routed also to your mobility extension number; phone number and timeout can be specified in Collaboration Settings

   
   

7. Ring Tone: select the ringtone

Appendix 3: Menu (Phone settings)

• Status: view IP, Mac, Firmware of your phone
  
  
• Backlight settings
  
  
• Audio settings: adjust Talk, Tone, Mic, Key, Ring Volume, Headset Ring Mode (allows you to decide whether ringtone should be played via Headset or Handset when Headset is connected) and Handsfree sound input (allows you to select the active microphone during the "hands-free+handset picked up" mode)
  
  
• Network: access to this menu is recommended for PBX administrator
  
  
• Autoprovision: access to this menu is recommended only for PBX administrator

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