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Preconditions

Before opening a request, please check these rules regarding RMA submission based on warranty purchase period:

• for devices with expired warranty (purchased more than 5 years )ago, no RMA allowed
• for device with warranty purchased more than 1 year but  ago but less than 5 years, you need to attach a copy of the signed 5y warranty contract to an your RMA request
• for devices with warranty purchased less than 1 year, no changesRMA allowed without any additional documents

Open an RMA request

To open an RMA request, follow these steps:

1. Log into WMP (my.wildix.com), select the tab Orders & Billing 

2. Go to the tab RMA, then click Add to create a request

   
   

3. Select a device in Product info field. You can see the date of purchase and the color indication that shows whether or not you can proceed with your request

   • green - < 1 year,  RMA allowed without any additional documents
   • yellow - > 1 year but < 5 years, attach a copy of a signed warranty contract

   • red - > 5 years, no RMA allowed

     
     

4. For devices with warranty > 1 year but < purchased more than 1 year ago, but less than 5 years, you need to upload a copy of a signed 5y warranty contract 

   
   

5. Confirm Terms and Conditions and click Submit 

   
   

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