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Feature codes are useful for IP phone users and web users as they provide such features as call recording, call intrusion, switch active device during a call and many others. They are also helpful for analog phone users as they allow performing call transfers, set up user status, call forwarding etc. Feature codes can be changed, on this page you can find the default settings with examples. Pre answer services allow users to interact with the system in case the dialed extension cannot answer a call right away. WMS Version: 3.88/ 4.01 Updated: April 2019 Permalink: https://confluence.wildix.com/x/RQU8AQ |
Go to WMS -> Dialplan -> Feature Codes to access all the feature codes described in the Guide.
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Example: enter the string 88*79*10 or 885910 and send a call, where “79” is “Call group” feature code, “10” is the call group ID;
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Note: if a general prefix is set on the Feature Codes page, make sure you put it before the “Call group” feature code 79 to pick up the call. E.g. if the general prefix is * you can pick up the call with *88**79*10 or *88**7910, where “10” is the call group ID. |
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Note: "Call group" Feature Code on old systems is 59. |
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Call groups and Pickup groups feature added in WMS version 4.01.44093.23 allows the system administrator to configure custom groups in which a user can be present as call agent (Call groups) or in which a user can pick up calls (Pickup groups). More about this feature: Call and Pickup Groups.
When at least one value is present for the user in WMS → Users → Edit preferences → Settings → Call groups or Pickup groups, the following behavior is applied for the feature code Pickup (88):
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In this scenario Call group name must be specified in the preferences of one or more users (e.g. "sales"), and the same value ("sales") must be present in the preferences of the user who picks up the call of this Call group. |
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Default code: *5
Description: Code to switch a call to another device
Usage: Press *5 during a call on one of the devices registered to your account and continue the call on that device.
Call group
Default code: 59 79
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Note: the Feature code after the system reset and for new systems is 79. The old Feature Code for Call group is 59. |
Description: Call a call group
Usage:
Call a call group:
- Dial 59 79 and follow the audio instructions
- Otherwise enter the string 5979*<call_group_ID> or 59<call79<call_group_ID>, then send a call
Example: enter the string 5979*10 or 5910 7910 and then send the call, where “100” is the extension of the user participating in the phone call.
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