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This Guide explains how to edit the strategy of call distribution in Call groups and provides the information on dynamic login to Call groups via Collaboration.

Updated: January March 2022

Permalink: https://confluence.wildix.com/x/BAA8AQ

Notes:

• The option cannot be enabled in case Auto pause on no answer is enabled
• The option doesn't work in case of Wrap up time > 0
• The option cannot be enabled for call strategy Call all 32 in WMS 4.0X and can be enabled in WMS 5.0X
• The second Call group call is sent to the Call group member only after the first call is answered. In other words, there cannot be two simultaneous incoming calls from the Call group.
• After upgrade, you need to re-save the settings of existing Call groups in order to enable Call waiting functionality
• The second Call group call is sent to the Call group member only after the first call is answered

Notes:

• Music on hold class must be selected in the Dialplan used for managing calls of the Call group.

• Starting from WMS Beta 5.04.20220117, it is possible to use online streaming of mp3 http/ https sources as Music on hold class for Call groups. Documentation: Custom config parameters List - Use online streaming as music on hold.