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Info

This Guide describes several options on how to collect logs from Android and iOS Collaboration applications. Collecting logs is a useful method for debugging of various issues.

Created: April 2018

Permalink: https://confluence.wildix.com/x/7gFuAQ


Table of Contents

Introduction

...

iOS Collaboration User Guide 

Mobile Apps for Android / and iOS : - FAQ

Admin level Documentation

...

Android Debug Bridge (adb) is a command-line tool that allows you to communicate with your device. As it is included in the Android SDK Platform-Tools package, you need to install this package.

Note

Note: If you use MacOS, you can skip downloading and install the package via Terminal:

  • First, install Homebrew (package management software) using the following command:

Code Block
/usr/bin/ruby -e "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/master/install)"


  • Install Android SDK Platform-Tools with this command:

Code Block
brew cask install android-platform-tools



Step 2. Connect your device to PC and enable USB debugging 

To use adb tool with your Android device connected over USB, you need to enable USB debugging option in the device system settings, under Developer options menu.

On Android 4.2 and higher, Developer options menu is hidden by default. To make it visible:

...

Note

Note: On MacOS you can also perform log grabbing without creating a separate file, right in Terminal:

Code Block
adb logcat -v time



  • On Windows (execute the command in cmd: press "Win + R", type cmd, press Enter):
Code Block
C:\Users\user>D:\platform-tools\adb.exe logcat -v time > D:\android-logs.txt

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Starting from iOS Collaboration Version 6.0.35105, it it possible to capture logs right off you mobile device.

To capture logs from iOS app:

  • Go to Settings -> Advanced and enable Debug option:



  • Reproduce the issue

  • Return to Settings -> Advanced  and tap Send (appears after enabling Debug option):



  • Email template with the attached logs is automatically created

  • In the Subject field you need to describe the current behavior of the application and fill in information about your device model, iOS version and Collaboration mobile version

  • Change/ add new recipients if needed and tap Send to forward the report:



Warning

Important! After the report with logs is sent, you need to disable Debug option.

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