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Info

In this In this Quick Start Guide you can find information on how to connect WHS headsets (WHS-MONO, WHS-DUO, WHS-BT), WelcomeConsole-EXT (ex WP490EXT) – keypad extension module for WelcomeConsole/ WP490 2015/ WP490G, WPEHS – Wireless Headset Adapter for WelcomeConsole/ WP490 2015/ WP490/ WP480G.

Updated: July August 2019

Permalink: https://confluence.wildix.com/x/Ygo8AQ


Table of Contents

WHS – Wildix Headsets

  • WHS-MONO (one ear)
  • WHS-DUO (two ears)
  • WHS-BT (bluetooth, one ear)

Third party headsets integrated with Wildix phones: https://confluence.wildix.com/x/DASIAQ

WHS-MONO / WHS-DUO

Compatibility

  • WP4X0 2015/ WP4X0G/ WelcomeConsole
  • WP600A/ACG/ Vision/ SuperVision
  • WP old series
  • W-AIR Basic (ex W-AIR 70)/ W-AIR 100 (End Of Life)/  W-AIR LifeSaver (ex W-AIR 150)/ W-AIR Med/ W-AIR Office
  • Compatible with iPhone and Android phones
  • Compatible with Apple Mac and Windows PC

Connection

  • Use RJ9 cable for WP4X0/ WP4X0G/ WelcomeConsole and WP old series
  • Use 3,5 mm cable for WP600A/ACG, Vision/ SuperVision, W-AIR Basic (ex W-AIR 70)/ W-AIR 100 (End Of Life)/  W-AIR LifeSaver (ex W-AIR 150)/ W-AIR Med/ W-AIR Office
  • Use USB cord for call answer / hangup and volume control from Collaboration (Apple Mac and Windows PC) and WelcomeConsole

WHS-BT

Compatibility

  • WP600A/ WP600ACG, Vision/ SuperVision
  • W-AIR LifeSave LifeSaver (ex W-AIR 150)/ W-AIR Med/ W-AIR Office
  • Compatible with iPhone, Android phones, Apple Mac and many Windows PC models

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  • 1 x monaural Bluetooth headset
  • 1 x USB charging cable

Quick Start Guide

Description of buttons:


Charging

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  • To answer or to end a call, press the receiver button on the headset
  • The blue and green LEDs flash twice
  • During the conversation the LED is off

WelcomeConsole-EXT (ex WP490EXT) – Extension module

Compatibility

  • WP490 2015/ WP490G/ WelcomeConsole

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  • 2 RJ12 ports for data in and out
  • AC Power Adapter jack: Input: AC 100-240V; Output: DC 5V/1A

Quick Installation Guide

Connection

Connect the EXT IN port of the extension module to the EXT port of the Wildix phone using RJ12 cable.

To connect another WP490EXT WelcomeConsole-EXT in chain, connect the EXT OUT port of the first extension module to the EXT IN port of the second extension module.

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Note

Note: The backlight settings of WP490EXT of WelcomeConsole-EXT extension module are synced with WP490G 2016-2017, WelcomeConsole.

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  • Add Feature Keys to be monitored via the expansion module and move them under the desired section (under Exp module 1 / Exp module 2 / Exp module 3…)
  • Click Save

WPEHS – Wireless Headset Adapter

Compatibility

  • Compatible with WP490 2015/ WP490G/ WP480G/ WelcomeConsole
  • Compatible with Jabra, Plantronics and Sennheiser wireless headsets

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  • 1 x RJ12 port (port 1 on the picture) to connect to Wildix phone
  • 1 x RJ45 port (port 2 on the picture) to connect to Jabra headsets
  • 1 x 3.5 mm Jack (port 3 on the picture) to connect to Plantronics headsets


Connection

Note

Note: In case you connect two extension modules + 1 WPEHS, it’s necessary to connect the power adapter to the 2nd extension module.

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Jabra (GN Netcom):


Plantronics:


Sennheiser:

Firmware Upgrade (

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WelcomeSoncole-EXT and WPEHS)

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WelcomeConsole-EXT 

Starting from WMS version 3.86.36206.30, Firmware update is included into provisioning and there is no need to do it manually.

WPEHS

WHEPS firmware upgrade is performed via WP web interface.

...