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This document explains how to add and use Collaboration WebAPI which allow integrating of Wildix Unified Communications capabilities into web applications and external software (CRM, ERP, Fias/Fidelio). Updated: April 2018 WMS Version: 3.88 Permalink: https://confluence.wildix.com/x/MwFuAQ |
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Starting from March 2018, the latest versions of the most popular web browsers drop support for cross-requests for the protocol schema "file://". To continue using WebAPI, you need to add the domain (Wildix domain in format www.wildix.com in case you are using our online demo and your domain in case you are using WebAPI on your web server) to the whitelist in WMS Settings -> PBX -> Security; see documentation: Domain Whitelist (Allow Origin). If you are having issues with accessing Wallboard or Hotel Manager, read the chapterAccess WebAPI Demo. |
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Option 1 - use our online demo version, available at https://wildix.com/webapi/#
For Hotel Manager, you can use the direct link: https://www.wildix.com/webapi/hotelManager/
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Note: Hotel Manager requires a special Dialplan configuration, find an example here. |
For Wallboard, you can use the direct link: https://www.wildix.com/webapi/wallboard/
Click “Settings” and fill in the fields:
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Option 2 - upload WebAPI to a web server reachable via HTTP/HTTPS
Option 3 - upload WebAPI on the PBX:
- download the JavaScript library as described in the previous chapter
- connect to the PBX via SSH
- create the folder (if it doesn't exist yet) /var/www/scripts
- copy the folder of your application (e.g. Hotel Manager or Wallboard) to /home/admin using the command scp
- move the folder via SSH from /home/admin to /var/www/scripts using the command mv
- edit the owner (chown wms:wms -R /var/www/scripts)
- now you can access the page by this link: https://your_PBX/scripts/application_folder/index.html
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- “Calls”: number of calls the agent has managed
- “Global Call Time”: the time this agent has spent in conversations
- “Global Pause Time”: total idle time of this agent
- “Pause Time”: the time this agent has spent in conversations
- “Global Pause Time”: total idle time of this agent
- “Pause Time”: time that has passed since the last call
- “Total calls”: total number of incoming calls to this queu
- “Calls on queue”: number of active calls on this queue
Add / remove a call agent: click on “+” (the 1st column) and add an extension.
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- time that has passed since the last call
- “Total calls”: total number of incoming calls to this queu
- “Calls on queue”: number of active calls on this queue
Add / remove a call agent: click on “+” (the 1st column) and add an extension.
Incoming calls waiting in queue are displayed below the table in red color
User status icons legend:
- Green = available
- Blue = not connected to Collaboration/ user not added to roster
- Red phone icon = talking on the phone
- Clock icon = away
- Brick icon = do not disturb
- Pause icon = on pause;
- Green phone icon with red arrow = incoming call
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Here you can find the default template and two additional templates for wallboard: https://drive.google.com/open?id=1HBc5SurA1bVbTveFoNQNM9z4Qgq-HL9P template queue-users: template queue-info: Notes:
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