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This is how PUSH notifications work! Thanks to them, you are sure not to miss any important call or message.
Q2: I’ve updated both the PBX and the Android app, but I still don’t receive calls and messages in idle
On some Android devices push notification are blocked by default.
To enable them:
- HUAWEI P8/ P8 Lite: Settings -> Protected Apps, enable the option for Wildix and restart the app
- HUAWEI P9 / P9 Lite: Settings -> Battery -> App Power Saving -> Close apps after screen lock, disable Close apps after screen lock and restart the app
Q3: I don’t want to receive calls and messages when I’m not at work, e.g. during closing hours
To disable push notifications and disconnect from VoIP and Presence server, open the app and set user status to Offline. Otherwise, log out from the app.
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Q4: A different user on a different PBX was logged in on my device. After I logged in again with my user, I continue to receive calls of the previous user
This happens because the previous user has not logged out correctly, your phone is still subscribed to receive push notifications of the previous user.
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- Log in again with that user (make sure the phone is connected to the internet and that PBX is accessible)
- Press Log out (it is not sufficient to change PBX name and access credentials)
Q4: I’ve updated both the PBX and the Android app, but I still don’t receive calls and messages in idle
On some Android devices push notification are blocked by default.
To enable them:
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Q5: Which ports must be open for push notifications?
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