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Users

2 PBXs in WMS Network, each with its own Active Directory for users

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1. Make import of users via Active Directory on Server PBX
2. Access Client PBX and move users from Server PBX to Client PBX
3. Enable Active Directory sync on Client PBX: connect as root via SSH to Client PBX and create the file /rw2/etc/ad_connect.conf
4. Copy the contents of the file ad_connect.conf from Server PBX to Client PBX

Result: Single Sign-On for Active Directory works for users on Client PBX.

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• Copy registration line for some trunk from /etc/callweaver/sip-registration.conf (Example: register => 144?144:123456:”144″@10.168.0.144:5060)

• Uncheck Enable registration option in Trunk Settings (WMS -> Trunks)
• Add new line into /etc/callweaver/sip-general-custom.conf: register => 144?144:123456:”144″@10.168.0.144:5060~~0.6 (where 0.6 is q-value)

• Run the command:

  Code Block
  callweaver -rx “sip reload”

  
  

Enable sending keep-alive packets to keep RTP ports opened

The option improves symmetric RTP/ NAT by allowing keep-alive packets to be sent via UDP packets for PBXs located behind NAT. 

To send UDP packets (by default, RTP packets are sent), proceed with the following:

• Add the parameter rtpkeepalive_mode=udp (available values [udp|rtp]) to the file etc/callweaver/sip-general-custom.conf

Dialplan

Enable exit code 0 from voicemail (available starting from Beta 3.88.41711.32)

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Global Call group settings are defined and configured in [general] section of the configuration file queues.conf (the path to the file: /rw2/etc/callweaver/queues.conf).

[general] section

The section contains global settings that are applied to all Call groups.

• persistentmembers = yes 

With persistentmembers enabled, all dynamically added Call group members (via Feature code "Call group management" 97, WebAPI "Call group login" and Contact center feature in Collaboration) are stored in their Call groups and therefore saved after the system restart. 

• autofill = no 

With autofill disabled, a Call group attempts to deliver calls to members in a serial manner. This means only one call is attempted to be distributed to members at a time. Additional callers are not distributed to members until that caller is connected to a member. With autofill enabled, callers are distributed to available agents simultaneously. The parameter allows you to more efficiently distribute calls between Call group members, especially if there are several callers in a queue and several members can accept a call. 

Integrations

Hotel PMS

WHoteld package supports some custom configuration parameters that can be changed by editing the file /etc/wildix/whoteld_manager_custom.conf.

List of the available parameters:

• ReSyncType is used to modify data synchronization procedure. The following values are available:
  • Full - allows all synchronizations
  • Forbid - denies any data synchronizations
  • Lite - denies synchronization requests to FIAS/ XOpen interfaces
• DnDBehaviour -  setup for the DND event processing. The following values are available:
  
  • std - accepts DND events only from FIAS interface
  • extended - allows handling DND events also from PBX and XOpen interfaces
• (removed to another file. See information below) BadgeTimeout - timeout for waiting on the badge programming response 

• Supported values: 2 min - 6 min - 10 min (min - default - max) 

  Note
  Note: Starting from WMS Beta Version 3.88.42955.49, the parameter "BadgeTimeout" is removed from whoteld_manager_custom.conf to whoteld_manager_custom.conf. The new default timeout is 60 seconds. New supported values: 20-600 seconds (min-max).

  
  

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