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This guide provides all the necessary information connecting and using WP410, WorkForce, WP480G, WP490G (End Of Life) and WelcomeConsole. Useful links:
Updated: July September 2020 Permalink: https://confluence.wildix.com/x/BQI8AQ |
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Important: WP490G is End Of Life! |
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If you perform logout via Feature Code 99 on a phone, you are automatically logged out of all the phones phones assigned to your account. To change the behavior, use Custom Dialplan variable "MULTILOGIN_SUPPORT=yes", consult Custom Global Dialplan Variables List for details (available starting from WMS version 4.02.44435.37)._SUPPORT=yes", consult Custom Global Dialplan Variables List for details (available starting from WMS version 4.02.44435.37). |
Statuses and notification icons explanation
WelcomeConsole, WorkForce
Before starting
| Icon | Explanation |
|---|---|
| IP obtaining is in progress |
| Under provisioning |
| Provisioned and ready to be assigned |
User statuses
| Icon | Explanation |
|---|---|
| Online |
| Away |
| DND (Do Not Disturb) |
Call related icons
| Icon | Explanation |
|---|---|
| Incoming call |
| Call in progress |
| Missed call |
| Outgoing call |
| Call on hold |
| Muted microphone |
| Speaker activated |
| Call is established via Opus codec |
| Call is established via SRTP |
| Voicemail |
Other icons and labels
| Icon | Explanation |
|---|---|
| Silent mode activated |
| CFN:destination number -> Call Forwarding activated |
green colour - #0CC81B
WP410
| Icon | Explanation |
|---|---|
| IP obtaining is in progress |
| Under provisioning |
| Provisioned and ready to be assigned |
| Online |
| Away |
| DND |
| Incoming call |
| Call in progress |
| Missed call |
| Outgoing call |
| Call on hold |
| Muted microphone |
| Voicemail |
| Silent mode activated |
| CFN:destination number -> Call Forwarding activated |
BLF / Function keys
BLF / Function keys allow you to monitor users and features, make a call, transfer a call, pick up a call, park a call, change status of features.
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More details in the guide: How to implement the Parking feature
Contact center BLF
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It is possible to log into Call groups as a dynamic user via "Contact center" BLF on VoIP phones. Detailed information can be found in Call distribution in Call groups Guide.
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It is possible to enable PIN protection by adding ACL ability "Cannot use" - "Voicemail without pin code" (WMS 4.0X/ WMS 5.0X).
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Note: This ACL restriction is present by default for the USA and Canada. |
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Appendix 4. Supported Headsets
Supported Headsets
Wildix Headsets compatible with WP4X0, WelcomeConsole, WorkForce: monaural (WHS-MONO), binaural (WHS-DUO), bluetooth (WHS-BT), Mono/DuoLED.
For detailed information, read the guide: Phones Accessories Quick Start Guide.
Third-party headsets integrated with Wildix: Wildix Compatible Headsets – Jabra, Plantronics, Sennheiser, JPL.
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