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Introduction

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Consult the Guide in case you have provisioning, network and call issues. To debug and troubleshoot such issues, you can collect PCM trace and Syslog from Media Gateways.

Some useful links

Refer to these Quick Installation Guides for reminding how to connect and configure Media Gateways:

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The following logical scheme demonstrates the procedure. In this case W02BRI is used (in case W01BRI is tested, you need another BRI device, to set up the second port):

To perform the test:

• Create a user or use the existing one to perform the test. In this example the user “test2” with the extension number 103 is used:
  

• Connect the Gateway to the Wildix test PBX and make the provisioning (refer to the online Guide if needed); connect the needed ports using the network cable RJ45:

• Create a dialplan procedure to perform the test of the ports:

The procedure, while calling the number 9999, occupies the line corresponding to the predetermined BRI port and calls the number 5555.

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• Go to WMS -> Trunks -> select BRI device and click Edit to configure. Set up TE as one port, NT as the second port (by choice) and associate "testbri" Dialplan procedure with both of them. Here, in the example, W01BRI is tested and another BRI device is used to set up the second port:

Here is what we have after ports configuration: 

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• In case of the wiring to the network terminal Selta with DB9 connector, the correct scheme of the wiring is the following one:

Issue 1.2. The signal is not active

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• Make sure that the gateway ports are set up in TE mode. Connect Cisco device to the Media Gateway ports using the crossover cables:

Debugging of BRI/ PRI Gateways using PCM trace

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