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Info

This Admin Guide describes how to debug and troubleshoot various issues with Wildix Media Gateways.

Created: April 2018

Permalink: https://confluence.wildix.com/x/ygBuAQ

Table of Contents

Introduction

...

  • The Gateway should be connected only to the power :


  • Press the button signed as reset/default on the backside of the Gateway, using paperclip or the object of a similar shape:


  • Hold the reset button. After a few moments the four LEDs of the display will start to blink. Only when all the four LEDs stop blinking, release the reset button and wait for the light of the LEDs to go out. Then unplug the power and retest the device.

...

  • 1 PBX with a user (you can create a new user especially for the test or use the existing one)
  • 1 provisioned phone associated to this user
  • 1 Dialplan procedure
  • 1 provisioned BRI device (which was previously reset and upgraded to the latest version of firmware)
  • 1 network cable to connect the ports involved in the test

...

The test

The test consists of a call with two ports involved, one used as outgoing, another one – as incoming.

...

The following logical scheme demonstrates the procedure. In this case W02BRI is used (in case W01BRI is tested, you need another BRI device, to set up the second port):


To perform the test:

  • Create a user or use the existing one to perform the test. In this example the user “test2” with the extension number 103 is used:


  • Connect the Gateway to the Wildix test PBX and make the provisioning (refer to the online Guide if needed); connect the needed ports using the network cable RJ45:

...