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Wildix Business Intelligence (WBI) is a pure innovation--a set of services that, thanks to Artificial Intelligence (AI), allow businesses to significantly automate and streamline their daily processes and communication. Created: January 2018 Permalink: https://confluence.wildix.com/x/3QM8AQ |
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All WBI services are available only with:
Premium License
Monthly / Yearly / Five year subscription on Per User PBXs (not available on Lifetime PBXs and Per Service PBXs)
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Support for TTS services on Virtual and Hardware PBXs with recurrent licenses has been added in WMS version 3.88.40314.18 (WMS-4362) |
Personal Assistant - User status reporting
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Per user systems (monthly / yearly / five year subscription)
Premium license (1 license system wide)
Supported starting from WMS 3.87 (reference ticket WMS-3800)
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It’s possible to disable the service by adding the Global Dialplan variable EXTCONTACTLOOKUP=no.
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*** Coming soon! ***
Today social networks can tell you a lot about the person, and especially in the business environment. Many still argue about it, but the person’s social network profile can definitely help us create the first impression, particularly during a phone conversation.
Learn more about the people who are calling you, thanks to Social Lookup service! During a call, click to view right away the person’s Facebook / LinkedIn account.
Fully GDPR compliant.
Automated Attendant - Dial by name using ASR (Automatic speech recognition
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*** Coming soon! ***
This service is a real human-computer interaction. Thanks to Automatic speech recognition (ACR) callers can interact with the system using just their voices.
Automated Attendant invites a caller to say the name of the person he or she is looking for. Callers can interact with the system using voice and decide whether to continue the search or to place a call.
Prerequisites:
Per user systems (monthly / yearly / five year subscription)
1 Premium license provides 2 hours of service per month
Supported language: en / en-us
Supported starting from 3.88.40753.22 (reference ticket WMS-4508)
Feature can be called via “Dial by name / Directory” Dialplan application or Feature code “Directory” 82.
Available also for W-AIR Headset (press the Call button when there is no active conversation and say the name).
Feature is enabled by default. To return to the old behavior (entering name via DTMF), use these global Dialplan variables:
- IVR_ASR (yes / no, default = yes) for Dialplan application
- IVR_ASR_SERVICES (yes / no, default = yes) for Feature code
DEMO Video:
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Call recording & ubiconf recording transcription - Speech To Text (coming soon)
*** Coming soon! ***
Saving transcripts of all the recorded calls allows for easy lookup of any important information.
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