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This document explains how to add and use Collaboration WebAPI which allow integrating of Wildix Unified Communications capabilities into web applications and external software (CRM, ERP, Fias/Fidelio). Updated: April 2018 WMS Version: 3.88 Permalink: |
Introduction
Collaboration WebAPI allows you to integrate Wildix Unified Communications capabilities into web applications and external software (CRM, ERP, Fias/Fidelio).
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- It is not possible to add a user to a group over the WMS Network
- For a user who has been dynamically added to a call group, the user preferences do not work (DND, mobility, call forwarding…), “Call waiting” feature is off. For group members added via WMS, user preferences work and “Call waiting” feature is on
- The ACL ability “can/cannot manage a callcenter” allows a user to perform actions on call groups’ members: put a user on hold, add users to call groups. In case the ability is disabled (“cannot mange a callcenter”), a user can perform the actions only on himself (add himself to a call group, put himself on pause in a call group)
Additional Modules
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Starting from March 2018, the latest versions of the most popular web browsers drop support for cross-requests for the protocol schema "file://". To continue using WebAPI, you need to add the domain to the whitelist; see documentation: Domain Whitelist (Allow Origin). In case you are using WebAPI locally, you have several options:
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Predictive Dialer
Predictive Dialer allows you to generate a number of outgoing calls equal to the number of free call agents plus a number of spare calls.
The number of spare calls allows boosting the call center performance by pre-dialing final customers.
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Starting from March 2018, the latest versions of the most popular web browsers drop support for cross-requests for the protocol schema "file://". To continue using Hotel Manager, you need to add the domain to the whitelist; see documentation: Domain Whitelist (Allow Origin). In case you are using Hotel Manager locally, you have several options:
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Features currently supported
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Starting from March 2018, the latest versions of the most popular web browsers drop support for cross-requests for the protocol schema "file://". To continue using Wallboard, you need to add the domain to the whitelist; see documentation: Domain Whitelist (Allow Origin). In case you are using Wallboard locally, you have several options:
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Supported features: https://www.wildix.com/portfolios/call-center-wallboard/
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