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Info

This document explains how to add and use Collaboration WebAPI which allow integrating of Wildix Unified Communications capabilities into web applications and external software (CRM, ERP, Fias/Fidelio).

Updated: April 2018

WMS Version: 3.88

Permalink: https://confluence.wildix.com/x/MwFuAQ

Introduction

Collaboration WebAPI allows you to integrate Wildix Unified Communications capabilities into web applications and external software (CRM, ERP, Fias/Fidelio).

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Warning

Starting from March 2018, the latest versions of the most popular web browsers drop support for cross-requests for the protocol schema "file://".

To continue using WebAPI, you need to add the domain to the whitelist; see documentation: Domain Whitelist (Allow Origin).

In case you are using WebAPI locally, you have several options:

Option 1 - upload WebAPI to a web server reachable via HTTP/HTTPS and add the domain to the whitelist
Option 2 - connect to the PBX via SSH:
- create a folder /var/www/scripts
- copy the folder HMS to /home/admin (delete the version number) using the command scp
- move the folder via SSH from /home/admin to /var/www/scripts
- edit the owner (chown wms:wms -R /var/www/scripts)
Option 3 - start using the online demo version instead, available at https://wildix.com/webapi/# (add the domain to the whitelist)

Predictive Dialer

Predictive Dialer allows you to generate a number of outgoing calls equal to the number of free call agents plus a number of spare calls.
The number of spare calls allows boosting the call center performance by pre-dialing final customers.

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Warning

Starting from March 2018, the latest versions of the most popular web browsers drop support for cross-requests for the protocol schema "file://".

To continue using Hotel Manager, you need to add the domain to the whitelist; see documentation: Domain Whitelist (Allow Origin).

In case you are using Hotel Manager locally, you have several options:

Option 1 - upload WebAPI to a web server reachable via HTTP/HTTPS and add the domain to the whitelist
Option 2 - connect to the PBX via SSH:
- create a folder /var/www/scripts
- copy the folder HMS to /home/admin (delete the version number) using the command scp
- move the folder via SSH from /home/admin to /var/www/scripts
- edit the owner (chown wms:wms -R /var/www/scripts)
Option 3 - start using the online demo version instead, available at https://wildix.com/webapi/# (add the domain to the whitelist)

Features currently supported

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Warning

Starting from March 2018, the latest versions of the most popular web browsers drop support for cross-requests for the protocol schema "file://".

To continue using Wallboard, you need to add the domain to the whitelist; see documentation: Domain Whitelist (Allow Origin).

In case you are using Wallboard locally, you have several options:

Option 1 - upload WebAPI to a web server reachable via HTTP/HTTPS and add the domain to the whitelist
Option 2 - connect to the PBX via SSH:
- create a folder /var/www/scripts
- copy the folder HMS to /home/admin (delete the version number) using the command scp
- move the folder via SSH from /home/admin to /var/www/scripts
- edit the owner (chown wms:wms -R /var/www/scripts)
Option 3 - start using the online demo version instead, available at https://wildix.com/webapi/# (add the domain to the whitelist)

Supported features: https://www.wildix.com/portfolios/call-center-wallboard/

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Versions Compared

Old Version 2

New Version 3

Key

Introduction

Predictive Dialer