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Info

This Admin Guide describes how to debug and troubleshoot various issues with Wildix Media Gateways.

Created: April 2018

Permalink: https://confluence.wildix.com/x/ygBuAQ

Table of Contents

Introduction

...


The following logical scheme demonstrates the procedure. In this case W02BRI is used (in case W01BRI is tested, you need another BRI device, to set up the second port):


To perform the test:

  • Create a user or use the existing one to perform the test. In this example the user “test2” with the extension number 103 is used:


  • Connect the Gateway to the Wildix test PBX and make the provisioning (refer to the online Guide if needed); connect the needed ports using the network cable RJ45:

...

Once the procedure is entered into the dialplanDialplan, “test2” it should be associated to the user.:


  • Go to WMS -> Trunks -> select BRI device and click Edit to configure. Set up TE as one port, NT as the second port (by choice) and associate "testbri" Dialplan procedure with both of them. Here, in the example, W01BRI is tested and another BRI device was is used to set up the second port:


After you configure the port,  "testbri" Dialplan procedure Here is what we have after ports configuration: 


The setting is ready for the test procedure. Dial the number 9999 and check the work of the BRI device by listening to the sound file.

...

For the information on how to collect syslog without Remote syslog server, read the Guide: Collecting Syslog from Wildix Devices.

It is also possible To to enable remote syslog on Wildix devices: go to WMS -> Devices, double click on a provisioned device to edit it and select “Syslog Server” (enter the address of the remote server). Starting from WMS version 3.88, it is possible to enable Remote Syslog without installation of a remote server. Refer to Remote Syslog Guide for detailed information. 

...

  • Use the command line (on Windows) or Terminal (on Unix and other systems) to enter the Gateway telnet IP (e.g. 192.168.1.16):
Code Block
telnet <DEVICE IP>

...

  • Log in using your admin access credentials (admin / wildix)
  • To start the debug, use the following string:
Code Block
debug -o


  • To stop the debug, use this string:
Code Block
debug -c


  • To disconnect from the device:
Code Block
quit



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