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The Article describes how to configure IVR with voice control using ASR in Dialplan. Created: October 2018 WMS version: Starting from 4.00X Permalink: https://confluence.wildix.com/x/ZYDIAQ This feature is a part of WBI set: Wildix Business Intelligence - Artificial Intelligence services |
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IVR via ASR in Dialplan
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A customer can pronounce the first and last name of an employee with whom he wants to contact, or say one of the keywords configured in Dialplan. After that, the call is transferred to the specified employee / Dialplan number.
Requirements
- Starting from WMS version 4.00X
- Per user systems (feature not available for lifetime PBXs) with Premium license
- Currently available in English, Italian, German, French languages
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