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This guide provides all the necessary information connecting and using WP410, WP480G, WP490G (End Of Life) and WelcomeConsole. Useful links:
Updated: August September 2019 Permalink: https://confluence.wildix.com/x/BQI8AQ |
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Important: WP490G is End Of Life! |
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Note: phonebooks must be set up by the PBX administrator on WMS side. |
13 – Transfer key
Log in
Dial 99 from the phone (“Login” feature code) and follow the audio instructions:
- Enter your extension number
- Enter the password (PIN - it is sufficient to enter first five symbols of user WEB password)
To enter the user password from the phone’s dialpad, take into account the following:- To enter any lowercase and uppercase letter, press ONCE a corresponding digit (E.g. to enter A, a, B, b, C or c, press once 2)
To enter special characters (%, ^, &, etc), press the star key (*)
Note Note: A phone will be blocked in case of invalid entering of a password: 5 attempts - 30 seconds, 10 attempts - 30 seconds, every next - 60 seconds.
Example: if user password is 4Ag7$Zl@, then you have to dial 4247*
Dial 1 to use this phone
After a few seconds, extension is displayed on the phone’s screen; the phone is now assigned and can be used to make and receive calls.
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Note: A phone will be blocked in case of invalid entering of a password: 5 attempts - 30 seconds, 10 attempts - 30 seconds, every next - 60 secondsIf you perform logout via Feature Code 99 on WP4X0, you are automatically logged out of all the WP4X0 phones assigned to your account. To change the behavior, use Custom Dialplan variable "MULTILOGIN_SUPPORT=yes", consult Custom Global Dialplan Variables List for details (available starting from WMS version 4.02.44435.37). |
BLF / Function keys
BLF / Function keys allow you to monitor users and features, make a call, transfer a call, pick up a call, park a call, change status of features.
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Note: ACL restrictions "Can/ cannot" - "Use Voicemail" and “Can/ cannot” - “View group” have higher priority than “Can/ cannot” - “See Voicemail”. Read ACL rules & Call classes management Guide for details. Well-known issue: in failover scenario (TCP / 443), BLF subscription is sent only once. |
Contact center BLF (4.
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0X)
It is possible to log into Call groups as a dynamic user via "Contact center" BLF on WP4X0. Detailed information can be found in Call distribution in Call groups Guide.
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It is possible to enable PIN protection by adding ACL ability "Cannot use" - "Voicemail without pin code" (WMS 4.010X).
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Note: This ACL restriction is present by default for the USA and Canada. |
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