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This service is a real human-computer interaction. Thanks to Automatic speech recognition (ASR) callers can interact with the system using just their voices. Very helpful, especially for visually impaired users! Additionally, thanks to this feature, you can start calls from W-AIR Headset by pressing a button and saying the name of the person or the department you wish to call.
Dial by name via ASRASR
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If you use FC "Directory" 82, the search is performed only among colleagues and not applied to external contact! |
Automated Attendant invites a caller to say the name of the person he or she is looking for. Callers can interact with the system using voice and decide whether to continue the search or to place a call.
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<div class="container">
<div class="video"><iframe width="560" height="315" src="https://www.youtube.com/embed/mcMpy0WfT7U?rel=0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe>
</div>
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Starting from WMS 4.0 0X you can override the standard audio prompts used in "Dial by name" service via Global Dialplan variable "DIALBYNAME_PROMPT=custom string". How-to:
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This feature is available only starting with WMS 4.00X! |
Speech recognition in Dialplan with Voice control. You can build your own IVR in Dialplan and enable the callers to call people and departments using just your their voice.
Documentation: How to configure IVR via ASR with Directory in Dialplan
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