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This guide provides all the necessary information connecting and using WP410, WP480G, WP490. End user brochures in English, Italian, French and German are available at this link: Wildix Phones WP4X0 - End User Brochures Updated: December 2018January 2019 WMS version: 3.88 Permalink: https://confluence.wildix.com/x/BQI8AQ |
Table of Contents |
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Packing list
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BLF / Function keys must be set by user in Collaboration Settings → Settings -> Function keys or by PBX administrator via WMS. Detailed information on setting Function keys: Collaboration - User Guide.
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- Colleague: monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling
- Park Location: park a call and resume
- Line: press to use this line (to place a new call)
- Speed Dial: press to call a speed dial number; additionally you can set up shortcuts in combination with Feature Codes supported by the system, read read Feature Codes notes for more information.
- Trunk: monitor status of trunk (except for SIP trunks) and place a call via this trunk
- Timetable / Switch / 3 state switch: monitor the status of switch / timetable, press to change status
- Group pick up: press to pick up a ringing call of a user from your ACL group (feature works for users registered to the same PBX and normally allows you to answer a ringing call for another user located in the same office)
- Call group: monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling
Send DTMF: press to send DTMF tone
- a ringing call for another user located in the same office)
- Call group: monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling
Send DTMF: press to send DTMF tone
Voicemail: press to access shared voicemail of another user (see the chapter below)
Shared voicemail feature
Warning |
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Important: The feature is supported only on WP480G/WP490G 2017. It works only for users of the same PBX! |
Shared voicemail feature allows you to monitor and listen to voicemail messages of other users via a configured "Voicemail" Function key. The feature is disabled by default. To enable it, PBX admin must add ACL ability "Can" - "See voicemail" - "Group". After that, Function key can be configured in WMS (Users -> Edit preferences -> Settings -> Function keys) or Collaboration (Settings -> Function keys).
Note |
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Note: ACL restrictions "can/ cannot" - "use Voicemail" and “can/ cannot” - “view group” have higher priority than “can/ cannot” - “see Voicemail”. Read ACL rules & Call classes management Guide for details. Well-known issue: in failover scenario (TCP / 443), BLF subscription is sent only once. |
Call management
Place a call
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Mute the ring of an incoming call without answering
Press Press Silence Soft key
Forward a call without answering
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- Status: view IP, Mac, Firmware of your phone
Backlight settings: set the backlight level of the screen and select the timeout (min - 20 sec, max - 1 hour or Always On) after which the phone's screen should turn off
Note: The backlight settings of WP490EXT extension module are synced with WP490G.Note Note: The backlight settings of WP490EXT extension module are synced with WP490G 2016-2017.
Audio settings: adjust Talk, Tone, Mic, Key, Ring Volume,
Headset Ring Mode: allows you to decide whether ringtone should be played via Headset or via Handsfree when Headset is connected
Handsfree sound input: allows you to select the active microphone in handsfree mode when the handset is lifted (either handset's microphone or phone's microphone)
- Network: access to this menu is recommended for PBX administrator
- Autoprovision: access to this menu is recommended only for PBX administrator
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