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| Info |
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This guide explains in detail each Dialplan application and provides practical examples and use cases. Updated: March 2018 WMS Version: 3.88 Permalink: https://confluence.wildix.com/x/UwI8AQ |
| Table of Contents |
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Basic information on how Dialplan works: Dialplan: How does it work?
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| Note | ||
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How to use TTS in Dialplan:
Note, that this message will not be saved on the PBX and will be generated dynamically upon the execution of this Dialplan application. Example:
Read more about Wildix Business Intelligence (WBI) services: https://confluence.wildix.com/x/3QM8AQ
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| Note |
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In case the option you would like to set is not available in the drop-down list of the "Set" applicaton, you can enter it manually. Below you can find some examples of using "Set" application with options which are not available in the drop-down list. Find some examples below. |
Case 1: Set custom dial parameters (e.g. “g” – proceed with Dialplan execution at the next priority in the current extension if the destination channel hangs up) - supported starting from WMS 3.87:
Insert manually the string DIAL_OPTIONS into the first input field and g (or another option) into the second input field
Then add the Dialplan application to which it should be applied, e.g. “Dial the phone”, “Dial the trunk”, “Trunk group”
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Case 2: Run shell commands or scripts - supported starting from WMS 3.86. For example, you can run data base query command:
Add Set -> USERID -> ${SHELL(/usr/bin/sqlite3 /mnt/cticonnect/cticonnectdb “select username from cti_contacts where phonebook_id = 6 and mobile = ‘${EXTEN:1}’”)}
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Case 3: Display a different phone number instead of a real caller / called ID to user in call dialog and CDR - supported starting from WMS 3.86:
For outgoing external calls:
- Add Set -> FORCE_LOOKUP_NUMBER)=XXXXX, (where XXXXX is the number which must be displayed to a user)
- Then add Dial trunk / Trunk group Dialplan application
For incoming external calls:
- Add Set -> FORCE_LOOKUP_NUMBER)=XXXXX, (where XXXXX is the number which must be displayed to a user)
- Then add Look up caller name in phonebook Dialplan application
Case 4: Starting from WMS version 3.87, Caller ID is displayed with “Company” field for calls from trunks on Wildix devices
To make it work:
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add Diaplan application "Lookup caller name in phonebook", specify in which phonebook to search and in "Set"
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caller number, tick off "Custom" instead of "Default"
| Note |
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The search is performed in the following priority:
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It is also possible to customize the way caller ID name is displayed:
- Add Set -> EXTRADISPLAYINFO to display any additional information instead of the company name
- Add Set -> DISPLAYINFOPATTERN to customize the way the Caller ID is displayed
| Warning |
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Known issue (temporary limitation): these two variables are not applied for Cloud PBX on WMS 3.88 |
| Note |
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You can add these variables in Dialplan context or as a Global Dialplan variable; in the latter case it is not necessary to add "Lookup caller name in phonebook" application. |
Example:
1 - display caller ID in format company / name
2 - display only 5 first digits of the caller name / [company]
3 - display custom information: name / W
DTMF
Generate DTMF
Generates a DTMF tone.
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