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The Document describes what is Wildix Integration Service (WIService), the installation process and available features. WIService Changelog: https://www.wildix.com/new-releases-and-updates/microservices-changelog/ Created: February 2019 Permalink: https://confluence.wildix.com/x/EgAeAg |
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Integration service (WIService)
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Several other standalone components also depend on WIService: Fax Printer, Screen sharing component, Headset integration, Outlook integration (detailed information about these components can be found in Extensions/wiki/spaces/DOC/pages/30285992 chapter of Collaboration User Guide). When installing one of the mentioned components, WIService is automatically installed.
WIService integrates with Mac OS Contacts: Mac OS X Contacts Integration with WIService.
Requirements
Ports
- Make sure that FQDN “wildixintegration.eu” is correctly resolved with the IP: 127.0.0.1 by your DNS (on the user PC or on the router side)
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Direct RTP (Windows only)
The feature is enabled in Collaboration Settings -> Web Phone -> Enable direct-rtp (experimental). It allows RTP streams to be passed directly between devices.
How to set DSCP QoS for Wildix devices and Web Phone
Call generation via URI
Thanks to URI support it is possible to generate a call by clicking on a link containing a phone number.
Details: Collaboration User Guide/wiki/spaces/DOC/pages/30285992
Call generation via shortcut (Windows only)
The option is enabled in Collaboration settings -> Personal -> Dialing hot key. It allows setting up a shortcut for click2call from applications/ web pages.
Details: Collaboration User Guide/wiki/spaces/DOC/pages/30285992
Troubleshooting
In case you have any issues with the component or want to restart/ uninstall it, follow Debugging of Wildix Integration Service and related components for instructions.
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