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On this page, you can find documentation about x-bees Analytics which provides all the information you need to keep on top of your business. Created: May 2022 Permalink: https://confluence.wildix.com/x/BYL6Bg |
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- Home: the list of saved and trending Liveboards liveboards and Answersanswers, metrics watchlist
- Search: allows to search for data, configure the view of charts and tables containing the search results, save them to Answers and Liveboards, etc.
- Answers: the list of saved Answers answers (the results of your search)
- Liveboards: a collection of answers in a pinboard (dashboards) that you use most often in your analytics purposes
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On the window that pops up, choose the necessary Liveboard liveboard (1), select the metrics you want to add (2) from this liveboard, click Add metrics (3):
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View a Liveboard
Click on the necessary Liveboard liveboard from the list to see its details:
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Note: Currently, to update data on a Liveboard, page needs to be refreshedyou need to refresh the page. |
Manage Liveboards
Also, you can perform the following actions with a Liveboardliveboard:
- Clicking on the Star icon next to Liveboard the liveboard name, you can add it to favorites.
- Lock icon indicates whether you have view only or edit access to the Liveboardliveboard.
- Schedule button allows to configure reports to be sent to email(s) at specified interval:
- If you want to share the Liveboard liveboard with a user or group, click Share icon, enter name or email address of user or group you want to share the Liveboard liveboard with, select access right and click Share:
- Clicking More (three dots) button (1), you get access to the following options (2):
- Make a copy
- Add filters
- Configure filters
- Copy link
- Present
- Manage schedules
- Export TML
- Update from TML (edit access required)
- Edit TML (edit access required)
- Liveboard info
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Add visualizations
In case you’ve created a Liveboardliveboard, but there are not answers yet, click Add visualizations:
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The answer opens. Besides viewing its details, using the Explore this data panel on the right, you can modify the answer by applying additional filters, adding/ replacing columns, choosing data for comparison:
Keyword reference
Keywords help to define a search.
General
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Note: When using the top or bottom keywords without specifying a number (n), the number defaults to |
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Keyword - English | IT | DE | FR | ES | Description |
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top n | superiore n | top n | haut n | primeros n | Generates the top n items from a sorted result. Example: caller callee direction status duration today top 5 |
top n measure1 by attribute|measure2 | superiore n per | top n nach | haut n par | primeros n por | Calculates top n items, then sorts the top items by another measure or attribute. Contrast with top n (swaps the order of operations). Example: top 10 caller by conversations this month |
bottom n | inferiore n | bottom n | bas n | últimos n | Generates the bottom n items from a sorted result. Example: bottom 10 caller by conversations this month |
sort by | ordina per | sortieren nach | trier par | ordenar por | Sorts the result set by an attribute or measure. Example: caller callee direction status duration today sort by duration |
by <measure> | per | nach | par | por | Treats the measure as an attribute and groups the result set by it. Example: conversations by day |
Date
Keyword | IT | DE | FR | ES | Examples |
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after | dopo | nach dem | après | después de | conversations after 10/31/2022 |
before | primo | vor dem | avant | antes de | conversations before 03/01/2022 |
between ... and ... | tra … e … | zwischen dem … und dem … | entre … et … | entre … y … | conversations between 01/30/2022 and 01/30/2022 |
day | giorno | Tag | jour | día | conversations monday |
day of week | giorno della settimana | Tag der Woche | jour de la semaine | día de la semana | conversations by day of week last 3 months |
growth of … by ... | crescita di … su base … | wachstum von … pro… | croissance de … par … | crecimiento de … hasta … | growth of conversations by time last month unanswered |
growth of … by … daily | crescita di … su base … giornaliero | wachstum von … pro… täglich | croissance de … par … tous les jours | crecimiento de … hasta … a diario | growth of conversations by time daily last month unanswered |
growth of … by … monthly | crescita di … su base … mensile | wachstum von … pro … monatlich | croissance de … par … tous les mois | crecimiento de … hasta … mensual | growth of conversations by time monthly unanswered |
growth of … by … quarterly | crescita di … su base … trimestrale | wachstum von … pro … vierteljährlich | croissance de … par … tous les trimestres | crecimiento de … hasta … trimestral | growth of conversations by time quarterly unanswered |
growth of … by … weekly | crescita di … su base … settimanale | wachstum von … pro … wöchentlich | croissance de … par … toutes les semaines | crecimiento de … hasta … semanal | growth of conversations by time weekly last month unanswered |
last day by | ultimo giorno su base | am letzten Tag pro | dernier jour par | último día hasta | conversations last day by callee |
last month | ultimo mese | letzte n Monate | conversations last month by callee | ||
last month by | ultimo mese su base | im letzten Monat pro | dernier mois par | último mes hasta | conversations last month by day |
last n days | ultimo n giorni | letzte n Tage | dernier n jours | últimos n días | conversations last 7 days |
last n months | ultimo n mesi | letzte n Monat | conversations last 10 months by day | ||
last n quarters | ultimo n trimestri | letzte n Quartale | dernier n trimestres | últimos n trimestres | conversations last 2 quarters by month by service |
last n weeks | ultimo n settimane | letzte n Wochen | dernier n semaines | últimas n semanas | conversations last 10 weeks by day |
last quarter | ultimo trimestre | letzte Quartal | dernier trimestre | último trimestre | conversations last quarter |
last week | ultimo settimana | letzte Woche | dernier semaine | última semana | conversations last week by service |
last year | ultimo anno | letzte Jahr | dernier année | último año | conversations last year by callee |
month | mese | Monat | mois | mes | conversations by month last year conversations January |
month to date | mese finora | Monat bis jetzt | mois à ce jour | mes hasta la fecha | conversations month to date ?? |
month year | mese anno | Monat Jahr | mois année | mes año | conversations by service February 2022 |
n days ago | n giorni fa | vor n Tagen | n jours il y a | n días hace | conversations 2 days ago |
last n days for each month | n giorni per ogni mese | n Tage in jeder Monat | n jours pour chaque mois | n días para cada mes | conversations 2 days for each month |
last n days for each quarter | n giorni per ogni trimestre | n Tage in jeder Quartal | n jours pour chaque trimestre | n días para cada trimestre | conversations last 15 days for each quarter |
last n days for each week | n giorni per ogni settimana | n Tage in jeder Woche | n jours pour chaque semaine | n días para cada semana | conversations last 2 days for each week |
last n days for each year | n giorni per ogni anno | n Tage in jeder Jahr | n jours pour chaque année | n días para cada año | conversations last 300 days for each year |
last n hours for each day | n ore per ogni giorno | n Stunden in jeder Tag | n heures pour chaque jour | n días para cada año | conversations last 2 hours for each day |
n months | n mesi | n Monaten | n mois | n meses | conversations last 6 months |
n months ago | n mesi fa | vor n Monaten | n mois il y a | n meses hace | conversations 2 months ago by service |
last n months for each quarter | n mesi per ogni trimestre | n Monate in jeder Quartal | n mois pour chaque trimestre | n meses para cada trimestre | conversations last 2 months for each quarter |
last n months for each year | n mesi per ogni anno | n Monate in jeder Jahr | n mois pour chaque année | n meses para cada año | conversations last 8 months for each year |
n quarters ago | n trimestri fa | vor n Quartalen | n trimestres il y a | n trimestres hace | conversations 4 quarters ago by service |
n weeks ago | n settimane fa | vor n Wochen | n semaines il y a | n semanas hace | conversations 4 weeks ago by callee |
last n weeks for each month | n settimane per ogni mese | n Wochen in jeder Monat | n semaines pour chaque mois | n semanas para cada mes | conversations last 3 weeks for each month |
last n weeks for each quarter | n settimane per ogni trimestre | n Wochen in jeder Quartal | n semaines pour chaque trimestre | n semanas para cada trimestre | last 2 weeks for each quarter |
quarter to date | trimestre finora | Quartal bis jetzt | trimestre ce jour | trimestre hasta la fecha | sales by product quarter to date for top 10 products by sales |
this day | questo giorno | diese Tag | conversations this day by callee | ||
this month | questo mese | diese Monat | conversations this month by day | ||
this quarter | questo trimestre | diese Quartal | conversations this quarter by callee | ||
this week | questo settimana | diese Woche | conversations this week by service | ||
this year | questo anno | diese jahr | conversations this year by callee | ||
today | oggi | heute | aujourd’hui | hoy | conversations today by callee |
week | settimana | Woche | semaine | semana | conversations by week last quarter |
week to date | settimana finora | Woche bis jetzt | semaine à ce jour | semana hasta la fecha | sales by order date week to date for pro-ski200 |
year | anno | Jahr | année | año | revenue by product 2014 product name contains snowboard |
year to date | anno finora | Jahr bis jetzt | année à ce jour | año hasta la fecha | sales by product year to date |
yesterday | ieri | gestern | hier | ayer | sales yesterday for pro-ski200 by store |
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Keyword | IT | DE | FR | ES | Examples |
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detailed | dettagliato | detailliert | détaillée | detallado | conversation time detailed |
last hour | ultimo ora | letze Stunde | dernier heure | último hora | count unique conversations last hour |
last minute | ultimo minuto | letzte minute | dernier minute | último minuto | count conversations last minute |
n hours | n ore | n Stunden | n heures | n horas | count conversations [ last ] 12 hours |
n hours ago | n ore fa | n Studen vor | n heures il y a | n horas hace | conversations 2 hours ago |
n minutes | n minuti | n minuten | n minutes | n minutos | count conversations [ last ] 30 minutes |
n minutes ago | n minuti fa | n minuten vor | n minutes il y a | n minutos hace | sum conversations by service 10 minutes ago |
this hour | questo ora | diese stunde | conversations this hour | ||
this minute | questo minuto | diese minute | conversations this minute |
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Keyword | IT | DE | FR | ES | Examples |
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begins with | inizia con | beginnt mit | commence par | empieza por | conversations name begins with 'joe' by name // returns the list of conversations that have name starting with 'Joe' |
contains | contiene | enthält | contient | contiene | conversations name contains 'bill' by name |
ends with | finisce con | endet mit | se termine pas | termina por | conversations name ends with 'joe' |
similar to | simile a | ähnlich zu | similaire à | similar a | conversations name similar to 'joseph' |
not begins with | non inizia con | beginnt nicht mit | ne commence pas par | no empieza por | conversations name not begins with 'bill' |
not contains | non contiene | enthält nicht | ne contient pas | no contiene | conversations name not contains 'joe' |
not ends with | non finisce con | endet nicht mit | ne termine pas par | no termina por | conversations name not ends with 'joe' |
not similar to | diverso da | nicht ähnlich zu | pas similaire à | no es similar a | conversations name not similar to 'hand' |
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Comparative
Keyword | IT | DE | FR | ES | Examples | ||
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all | tutto | alle | tout | todo/a | conversations uk_support vs all
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between... and... | tra … e | zwischen … und | entre … et | entre … y | revenue between 0 and 1000 | ||
= (equal) | = | = | = | = | unique count visitor by store purchased products = 3 for last 5 days | ||
everything | tutto | alles | tout | todo/a | conversations uk_support vs everything
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> (greater than) | > | > | > | > | sum sale amount by visitor by product for last year sale amount > 2000 | ||
>= (greater than or equal) | >= | >= | >= | >= | count calls by employee lastname >= m | ||
< (less than) | < | < | < | < | unique count visitor by product by store for sale amount < 20 | ||
<= (less than or equal) | <= | <= | <= | <= | count shipments by city latitude <= 0 | ||
!= (not equal) | != | != | != | != | caller callee direction status duration today callee !={null} | ||
vs, versus | risp. a, rispetto a | vs, versus | vs, versus | vs, contra | conversations uk_support vs us_support |
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Keyword | IT | DE | FR | ES | Description |
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in | in | Query in query search (intersection of two sets). Must match last attribute before keyword with first attribute inside subsearch. Syntax: attribute in (attribute subsearch) Examples: store name in (top 10 store name by sales footwear) product name 2014 product name in (product name 2013) sales | |||
not in | not in | Relative complement of two sets. Must match last attribute before keyword with first attribute inside subsearch. Syntax: attribute not in (attribute subsearch) Example: product name 2014 product name not in (product name 2013) sales |
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