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The Article describes how to transfer forwarded external and parked calls to a receptionist in case such calls are not answered by a transferee. Created: December 2018 Permalink: https://confluence.wildix.com/x/0wiIAQ |
The configuration of transferring forwarded external and parked calls back to a receptionist might be useful in the following scenario:
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- If the call is transferred, but the transferee doesn't answer/ is busy/ unavailable, "Return from transfer" feature is activated
- The call is returned to the transferor person who is also busy/ unavailable/ doesn't answer
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