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Wildix Business Intelligence (WBI) is a pure innovation--a set of services that, thanks to Artificial Intelligence (AI), allow businesses to significantly automate and streamline their daily processes and communication. Updated: March 2019 Permalink: https://confluence.wildix.com/x/3QM8AQ |
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All WBI services are available only with:
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Caller name pronounced for calls to user's mobility number
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This feature is available only starting with WMS 4.0! |
Thanks to Wildix Mobility service, in case you receive an incoming call and you do not answer within a specified timeout, you will receive this call also to your mobile phone number.
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Now there is still one problem: a colleague is calling you and you receive a call to your mobile phone; as soon as you answer, you will hear the extension number and not the caller name. Thanks to TTS service, starting from WMS version 4 .01, you no longer have to remember all the extension numbers, because caller name is pronounced for calls to user's mobility number.
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Starting from WMS 4.0 you can override the standard audio prompts used in "Dial by name" service via Global Dialplan variable "DIALBYNAME_PROMPT=custom string". How-to:
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IVR via ASR with Directory
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Call recording & ubiconf recording transcription (coming later)
*** Coming later! ***
Saving transcripts of all the recorded calls allows for easy lookup of any important information.
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