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The Document describes how to set up personal voicemail greeting to be played before the default voicemail greeting. Created: June 2019 Permalink: https://confluence.wildix.com/x/FgDfAg |
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Use case
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- Set -> theExt -> ${EXTEN:9} - creates a variable called "theExt" and assigns extensions to it
- Custom application -> Playback(/var/spool/callweaver/voicemail/${theExt}/1) (add it to the first called number) / Playback(/var/spool/callweaver/voicemail/${theExt}/2) (add it to the second called number) - plays personal recordings
- Go to voicemail -> ${theExt} -> sends a call to voicemail
How to use it
A user can forward calls to either "1AltGreetXXX" or 2AltGreetXXX" where "XXX" is an extension number.
Option 1. Add a message to be played before the default voicemail greeting
If you want to have a custom personal greeting like "Holiday Alert, I will be away until Tuesday July 2nd" that plays before your usual is played before the default greeting, proceed with the following steps:
Step 1. Record a personal
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greeting
Record a message using the string 84*1*1
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- 84 - Feature code "Personal Record"
- 1 - the ID number of a recording
- 1 - the option allowing you to start the recording
Step 2. Set up call forwarding
- Go to Collaboration -> Settings -> Features
- Activate "away class " status and enable "Call Forward All" option
- Start typing 1AltGreetXXX, where "XXX" - is the your extension number
- Click Save
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Note: if you have Outlook integration that might change your Collaboration user status, add "1AltGreetXXX" to all call statuses (available, DND, away) for Internal and External call types. |
Option 2. Add a message to be played instead of the default voicemail greeting
If you want to record a personal greeting that has alternate instructions for callers that completely replaces your usual the default greeting, proceed with the following steps:
Step 1. Record
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a personal greeting
Record a message using the string 84*1*1
where
- 84 - Feature code "Personal Record"
- 2 - the ID number of a recording
- 1 - the option allowing you to start the recording
Step 2. Set up call forwarding
- Go to Collaboration -> Settings -> Features
- Activate "away class " status and enable "Call Forward All" option
- Start typing 2AltGreetXXX, where "XXX" - is the your extension number
- Click Save
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