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This guide gathers all the information on setting up and using the Voicemail service. Created: January 2019 Permalink: https://confluence.wildix.com/x/LAAJAg |
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General information and limitations
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- Collaboration - Voicemail menu (see Collaboration User Guide)
- WP4X0 phones - press Voicemail key (see WP410, WP480G, WP490G Wildix Phones Guide)
- Vision, WP600AXX phones - Voicemail menu (see Vision User Guide - English)
iOS / Android - History menu → Voicemail tab (see iOS Collaboration Mobile User Guide, Android Collaboration Mobile User Guide)
- W-AIR handsets (no graphical interface) - press and hold the Voicemail key (the numeric key "1"), then follow the audio instructions (see W-AIR DECT Handset - W-AIR 70, W-AIR 100, W-AIR 150)
Mailbox management
Voicemail management is possible if you access Voicemail by dialing Feature code 81 (by default).
Language for Voicemail playback
Language set in Collaboration Settings → Personal is applied for Voicemail playback, if the corresponding language package is installed on the PBX. If not, language selected in WMS Settings → PBX → Language and Region is used for all the audio prompts.
Listen to message details
By default message details are not pronounced. You can enable announcing date, time and caller phone number for Voicemail messages in WMS → Dialplan → General Settings. Otherwise, press 2 for message details after the message playback.
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It is possible to check Voicemail details from Wildix devices
Send a reply
- Press 2 for the message details after the message playback
- Press 3 for advanced options
- Press 1 to send a reply
Forward a Voicemail to another user
- Press 2 for the message details after the message playback
- Press 8 to forward the message to another user
Delete a Voicemail
- Press 2 for the message details after the message playback
- Press 7 to delete the message
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You can also delete Voicemail from:
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Forwarding is available starting from WMS version 4 from WIldix Phones (WP4X0G 2017 and WelcomeConsole) for users of the same PBX (not in WMS network):
- Press Voicemail button to access the mailbox
- Select the Voicemail that you would like to forward and press Info button
- Go down to the option Forward to
- Enter one or more extensions separated by the star symbol (users must belong to the same PBX)
- In case forwarding was successful, notification "Success" is displayed on the screen
User can view forwarded message from any Wildix device; forwarded messages have the prefix "Fwd:"
Via IVR menu:
- Press 2 for the message details after the message playback
- Press 8 to forward the message to another user
Delete a Voicemail
- Press 2 for the message details after the message playback
- Press 7 to delete the message
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You can also delete Voicemail from:
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In case using "Shared Voicemail" feature, subscribers can delete Voicemails of the mailbox owner. |
Organize by folder
DIal 81, then press 2 for message details, then press 2 again to change folders:
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Users receive notifications about new Voicemails via email with attached audio file (if email is specified in user personal settings)
Voicemail conversion to text (speech-to-text)
Additionally users can receive Voicemail transcription to email.
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Voicemail notifications are synced between all the devices of the same user. They are also synced between the subscriber and the mailbox owner in cause using "Shared Voicemail" feature.
MWI subscription for W24FXS 2015
Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
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By adding a rule in WMS → Users → Groups - "Cannot use - Voicemail" you can restrict access to Voicemail via Collaboration, Feature code, WP4X0 phones, Vision, WP600AXX, iOS/ Android apps.
More information on ACL permissions: ACL rules and Call classes management Admin Guide.
PIN protection for WP4X0
By adding .
More information on ACL permissions: ACL rules and Call classes management Admin Guide.
PIN protection
Starting from WMS Version 4:
Added new ACL (in WMS → Users → Groups): "Can/ cannot use voicemail without pin code”
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By default this ACL is disabled (which means, users can use voicemail without PIN code) |
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This ACL does not affect Collaboration (which means, even if the restriction is present, users can still access their Voicemail from Collaboration without having to enter PIN code) |
Up to WMS Version 4 (parameter not supported in WMS 4):
Add a custom provisioning parameter "XMLBrowserAuth" to the config file /rw2/etc/provision.conf you can to enable PIN protection for Voicemail via XML for WP4X0 phones. Note that this will
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This parameter does not limit access to Voicemail via Feature Code. |
More information on Provisioning custom parameters: Provisioning Custom Settings.
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- add ACL permission "Can see - Voicemail - group" (Specify group) (in WMS → Users → Groups)
- make sure ALC "Cannot see - Voicemail" is not present for this group of users.
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Exit Code "0" from Voicemail allowing caller to speak with an operator
Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator
How to enable it:
- Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
- Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")
Dialplan example:
Auto-deletion of Voicemails
The option to auto-delete Voicemails after a certain period of time is present in WMS Settings → PBX → Call and chat history.
Access Voicemail from the outside
It is possible to allow access to Voicemail from any external phone number using Dialplan application "Voicemail access". By default Voicemail is protected by PIN. You can disable PIN protection in Dialplan application settings. Read more in the guide Dialplan applications.
Use case: user of the system would like to check his/her Voicemail from outside, by dialing a company phone number. They dial the company phone number, dial some digit to access their Voicemail and enter their PIN.
Voicemail statistics
Via CDR-View it is possible to see the statistics on the Voicemails received by the users of the system. More information: https://manuals.wildix.com/cdr-view-user-guide/.
Developer: Voicemail APIs
Currently three requests are supported: DELETE / PUT / GET. Check documentation (under History → Voicemail): https://manuals.wildix.com/pbx-control-apis/
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