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Info

This document helps you understand Wildix licensing and explains how to activate a Wildix PBX (Hardware, Virtual, Cloud) Per-User or Per-Service.

Minimum WMS version: 3.86

Date: January 2018

Permalink: https://confluence.wildix.com/x/twM8AQ

Table of Contents

Understanding Licensing

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Details on each user profile: https://manuals.wildix.com/licensing/

Per User licensing is available for any PBX type:

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Proceed as follows:

  • Connect to WMP using your credentials

  • Go to PBX per user tab

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  • Fill in the fields:

    • Model: select WPBX-CLOUD for Cloud / WPBX-HW for Hardware / WPBX-VM for Virtual

    • Region (only for Cloud PBX): select the datacenter region

    • Serial (only for Hardware PBX): select the PBX serial from the drop-down list

    • Name: PBX domain name by which your PBX is accessible via the browser; in the example provided below, the PBX can be accessed by URL https://elenatest2.wildixin.com

    • Expire: select the recurring billing period: monthly / yearly / lifetime (lifetime is not available for Cloud PBX)

    • PBX-BASIC / UC-Essential / UC-Business / UC-Premium: add the number of users of each profile (more about each profile: https://manuals.wildix.com/licensing)



  • Click Add; your PBX has been created:

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  • Connect to PBX via HTTPS to access WMS using credentials admin : wildix

  • Change admin user password:

    • Select admin user and click Set passwords

    • Generate or create a new WEB password, click Ok

  • Upgrade WMS to the latest stable release

    • go to WMS Settings -> Tools and utilities -> Upgrade

    • In case there is a new version available, click Perform Upgrade

  • Copy PBX key from WMP:

    • go to the tab PBX per user, select your company, then select the PBX that you have created on step 1

    • click Edit

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For PBX activation, proceed as follows:

  • Go to WMP -> More -> Licenses




  • Copy the serial number and the activation code of the PBX activation license



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To activate permanent UC&C licenses (non-trial), proceed as follows:

  • Go to WMP -> PBXs

  • Select your PBX and click Details


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  • Click Register

  • Select the licenses from the list and click Submit

Reusing PBX license on a new PBX

Scenarios described in this chapter can be useful for trade-in procedures, RMA procedures.

First you need to generate a backup on your old PBX in WMS Settings -> Tools and utilities -> Backup system, and download it. In this case you will be able to restore your new PBX from this backup.

Replace an old PBX by reusing PBX Activation license on a new PBX (Per User PBX)

To reuse the PBX Activation License of your old Per User PBX on your new Per User PBX, proceed as follows:

  • First deactivate the new PBX if it was active
  • Copy PBX key from your OLD PBX:    
    • Go to WMP -> PBX per user 
    • Select your company and your customer
    • Select the Client's old PBX -> click Edit
    • Scroll down to the section Advanced features, click on the arrow icon to expand
    • Click the eye icon (Show) to view PBX Key 
    • Copy the PBX key 
  • Insert the PBX key on your NEW PBX: 
    • On your new PBX open WMS Settings -> Tools and utilities -> Activation & licenses
    • Paste the PBX key of the old PBX copied on the previous step into the field User Mode and click Activate

Once your new PBX is activated, the Activation license is disabled on your old PBX. Now you can restore your new PBX from backup that you had previously created on your old PBX and saved.

Replace an old PBX by reusing PBX Activation license on a new PBX (Per Service PBX)

To reuse the PBX Activation License of your old Per Service PBX on your new Per Service PBX, proceed as follows:

  • Go to WMP -> PBXs

  • Find your old PBX on the list and click Details:

  • Copy Activation serial and Activation code

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Video Tutorials

Activation of Per User PBX (Hardware, Virtual)

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