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This guide gathers all the information on setting up and using the Voicemail service. Created: January 2019 Permalink: https://confluence.wildix.com/x/LAAJAg |
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General information and limitations
- To store Voicemails on Virutal, Hardware PBX, the backend to store all the PBX data and a partition for Voicemail must be added in WMS Settings → System → Storages. More information: WMS Start Guide (Storage services).
- Maximum number of Voicemails per user: 100
- Maximum number of Voicemails per system: not limited (limited only by available disk space)
- Maximum length of one message = 180 sec
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In case maximum number of Voicemails per user was reached, caller is notified that user's mailbox cannot accept more messages. This means user has to delete old Voicemails to be able to accept more messages. |
Voicemail access for users
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Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
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Exit Code "0" from Voicemail allowing caller to speak with an operator
Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator
How to enable it:
- Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
- Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")
Dialplan example:
Auto-deletion of Voicemails
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