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This guide gathers all the information on setting up and using the Voicemail service. Created: January 2019 Permalink: https://confluence.wildix.com/x/LAAJAg |
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Voicemail access for users
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By default message details are not pronounced. You can enable announcing date, time and caller phone number for Voicemail messages in WMS → Dialplan → General Settings. Otherwise, press 2 for message details after the message playback.
Send a reply
- Press 2 for the message details after the message playback
- Press 3 for advanced options
- Press 1 to send a reply
Forward a Voicemail to another user
- Press 2 for the message details after the message playback
- Press 8 to forward the message to another user
Delete a Voicemail
- Press 2 for the message details after the message playback
- Press 7 to delete the message
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You can also delete Voicemail from:
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In case using "Shared Voicemail" feature, subscribers can delete Voicemails of the mailbox owner. |
Organize by folder
Call DIal 81, then press 2 for message details, then press 2 again to change folders:
- 0 for new
- 1 for old
- 2 for work
- 3 for family
- 4 for friends
Record personal Voicemail greetings
Call 81, press 0 for mailbox options, then:
- press 1 to record your unavailable message and follow the audio instructions
- press 2 to record your busy message and follow the audio instructions
- press 3 to record your name and follow the audio instructions
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- via email with attached audio file (if email is specified in user personal settings)
- via Collaboration
- if "Web Push" is enabled in Collaboration Settings → Personal, Google chrome browser is open and user is logged in to Collaboration, user receives a popup notification about new Voicemails Voicemails (check Collaboration - User Guide (Settings - Personal)
- there is a label on the Voicemail tab displaying a number of unread messages in red color
- to iOS / Android / Vision / WP600XX: Voicemail tab (located in history menu for iOS / Android) has a label displaying the number of unread messages in red color (+ LED blinking on Vision, WP600AXX)
- to WP4X0 phones: LED blinking + the envelope icon in case there is a new message
- to W-AIR handsets: LED blinking + the envelope icon in case there is a new message
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| Note |
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Feature is enabled by default on PBXs with recurrent licenses (feature can be disabled in WMS Dialplan -> General Settings, “Convert Voicemails to text and send by email”) with at least one Premium account. More information: Wildix Business Intelligence. |
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Exit Code "0" from Voicemail allowing caller to speak with an operator
Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator
How to enable it:
- Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
- Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")
Dialplan example:
Auto-deletion of Voicemails
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Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
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