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Document descriptionCall parking feature allows users to place a call on hold and then pick up the call from any extension. Consult the documentation to find out how to implement the feature. Updated: January 2019 Permalink: https://confluence.wildix.com/x/C4D-AQ |
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Configuration
- Create a new user of type “Park Orbit”:
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- Make sure the following preferences are enabled for the newly created user (click Edit preferences -> Features):
- Call waiting: enable to be able to park more than one call at a time
- Call timeout: enable and define the timeout for return from parking
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Park a call with Function / BLF key
- Add a Function Key Add “Park Location” Function key for users who use the parking feature
You can do it via WMS (click Edit preferences > Settings, Function keys) or via Collaboration (Settings -> Function keys):
WMS -> Go to Users -> select Select a user -> Edit > click Edit preferences -> Settings, Function keys:
Go to Collaboration -> Settings > Settings -> Function keys:
- Park / resume a call via Function / BLF key is possible from WP or Collaboration -> Function Keys:
Press the BLF key configured as “Park orbit” Location” during a call to park a call / press it again to resume.
VIDEO TUTORIAL:
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Park a call via blind Call Transfer and resume via Call Pickup
It is possible to park a call via Call Transfer and resume a Parked parked call via Call Pick up from any device connected to the Wildix system.
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Note: only users with certain permissions can pick up calls; to enable the option, the PBX admin must add ACL ability "Can" - "Call Pickup". Consult ACL rules and Call classes management Guide for details. |
Park and Resume via Collaboration:
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- To park a call, perform a blind transfer to Park orbit user:
- To resume a call, find “Park orbit” mouse over Park orbit user in your Roster and click “Pick up”-> click Options button (three dots) -> select Pick up:
Park and Resume from ANY Device connected to Wildix system
- To park a call, perform a blind transfer to “Park orbit” Park orbit user
- To resume a call, use Feature Code "Pickup" 88
Example: Dial 883245 884488 where 88 is Pickup Feature Code and 3245 4488 is “Park orbit” extension.
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