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Integration service (WIService)

Wildix Integration Service (WIService) is a component that is required to be installed in order to use CDR-View, Popup App, WebRTC Phone Direct RTP (Windows), URI dialing (sip-tel-wildix).

Several other standalone components also depend on WIService: Fax Printer, Screen sharing component, Headset integration, Web Phone, Outlook integration (detailed information about these extensions components can be found in Extensions chapter of Collaboration User Guide). When installing one of the mentioned components, WIService is automatically launched.Wildix CRM integrations also depend on the component. https://www.wildix.com/integrations/installed. 

Requirements

Ports

• Make sure that FQDN “wildixintegration.eu” is correctly resolved with the IP: 127.0.0.1 by your DNS (on the user PC or on the router side)

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• macOS X 10.11 and higher
• Windows 7 and higher. WiService for Windows also requires .NET Framework v.4.0

Installation

Go to Collaboration Settings -> Extensions

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Each time a new version is available, a popup notification is displayed.

Supported features

After installation of WIService, the following additional features can be usedbecome available:

CDR-View 

CDR-View is monitoring and reporting tool.

Details: https://manualsmanualswildix.wildix.com/cdr-view-user-guide/

Popup App

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Direct RTP (Windows only)

The feature is enabled in Collaboration Settings -> Web Phone -> Enable direct-rtp (experimental). It allows RTP streams to be passed directly between devices. 

How to set DSCP QoS for Wildix devices and Web Phone

Call generation via URI

Thanks to URI support it is possible to generate a call by clicking on a link containing a phone number. After you have clicked on a phone number link for the first time, select the Wildix Integration Utility for call generation (you can enable the option to always use this application for call generation).

Supported links:

• <a href=”tel:[phone_number]”>
• <a href=”sip:[phone_number]”>
• <a href=”wildix:[phone_number]”>
• <a href=”callto:[phone_number]”>

where [phone_number] parameter can also start with “+”; 

Details: Collaboration User Guide

Call generation via shortcut (Windows only)

The option is enabled in Collaboration settings -> Personal -> Dialing hot key. It allows setting up a shortcut for click2call from applications/ web pages.

Details: Collaboration User Guide

Troubleshooting

In case you have any issues with the component or want to restart/ uninstall it, follow Debugging of Wildix Integration Service and related components document   for instructions.

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