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Document description

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Table of Contents

Voicemail access for users

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Additionally it is possible to access a graphical Voicemail menu from:

Mailbox management

Voicemail management is possible if you access Voicemail via by dialing Feature code 81 (by default).

Language for Voicemail playback

Language set in Collaboration Settings → Personal is applied for Voicemail playback, if the corresponding language package is installed on the PBX. If not, language selected in 

Listen to message details

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Note

You can also delete Voicemail from:

  • WP4X0 XML browser: press Voicemail button, select a message, select Info → Delete
  • Collaboration / iOS / Android / Vision / WP600XX: select one or multiple messages and click the trash icon


Note

In case using "Shared Voicemail" feature, subscribers can delete Voicemails of the mailbox owner.

Organize by folder

Call 81, then press 2 for message details, then press 2 again to change folders:

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  1. Enter the string 81*<extension> or 81<extension>, then send a call (example: 81*324 or 81324)

  2. Follow the audio instructions to enter the first five symbols of the WEB password of a user (used for access to WMS/Collaboration)

Voicemail

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notifications

Users receive voicemail notification notifications about new Voicemails:

  • via email with attached audio file (if email is specified in user personal settings)
  • via Collaboration 
    • if "Web Push" is enabled in Collaboration Settings → Personal, Google chrome browser is open and user is logged in to Collaboration, user receives a popup notification about new Voicemails 
    • there is a label on the Voicemail tab displaying a number of unread messages in red color
  • to iOS / Android / Vision / WP600XX: Voicemail tab in history has a label displaying the number of unread messages in red color (+ LED blinking on Vision, WP600AXX)
  • to WP4X0 phones: LED blinking + the envelope icon in case there is a new message
  • to W-AIR handsets: LED blinking + the envelope icon in case there is a new message 

Voicemail notifications are synced between all the devices of the same user. They are also synced between the subscriber and the mailbox owner in cause using "Shared Voicemail" feature. 

Voicemail conversion to text (speech-to-text)

Additionally users can receive Voicemail transcription to email. 

Note

Feature is enabled by default on PBXs with recurrent licenses (feature can be disabled in WMS Dialplan -> General Settings, “Convert Voicemails to text and send by email”) with at least one Premium account. More information: Wildix Business Intelligence.


Set up call forwarding to Voicemail

Forwarding to Voicemail can be set up by user in user settings (Collaboration / WMS) or by system administrator in Dialplan. 

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Use case: normally this application is used with Switches and Timetables, allowing to incoming route calls to Voicemail in case the office is closed, for example. You can learn more about setting switches and timetables in WMS Start Guide (Dialplan practical examples → External Dialplan: main).

Access Voicemail from outside

It is possible to allow access to Voicemail from any external phone number using Dialplan application "Voicemail access". By default Voicemail is protected by PIN. You can disable PIN protection in Dialplan application settings. Read more in the guide Dialplan applications. 

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Dynamic call forwarding to Voicemail

Users can forward a ringing call / an active call to Voicemail at any time via Collaboration:

  • Send a call to your own Voicemail: upon receiving an incoming call (or during an active call) press Transfer button from the call dialog window and then press the Voicemail icon
  • Send a call to a colleague’s Voicemail: upon receiving an incoming call (or during an active call) press Transfer button from the call dialog window, enter a colleague’s name or extension number into the search field, and then press the Voicemail icon near the name of the colleague
Note

Note: in case call is sent to VM before answer, greeting is played; in case call is sent to VM after answer, only beep is played.

Shared Voicemail

Warning

Shared Voicemail feature works only for users of the same PBX (not in WMS network).

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More information on Provisioning custom parameters: Provisioning Custom Settings.

Restrict "Shared Voicemail" BLF

Feature is disabled by default. To start using this feature, it is necessary to

  • add ACL permission "Can see - Voicemail - group" (Specify group) (in WMS → Users → Groups) 
  • make sure ALC "Cannot see - Voicemail" is not present for this group of users.

Exit Code "0" from Voicemail allowing caller to speak with an operator

Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator 

How to enable it:

  1. Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
  2. Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")

Dialplan example:

Useful information on Voicemail service

Auto-deletion of Voicemails

The option to auto-delete Voicemails after a certain period of time is present in WMS Settings → PBX → Call and chat history. 

Access Voicemail from the outside

It is possible to allow access to Voicemail from any external phone number using Dialplan application "Voicemail access". By default Voicemail is protected by PIN. You can disable PIN protection in Dialplan application settings. Read more in the guide Dialplan applications. 

Use case: user of the system would like to check his/her Voicemail from outside, by dialing a company phone number. They dial the company phone number, dial some digit to access their Voicemail and enter their PIN.

MWI subscription for W24FXS 2015

Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.

Developer: Voicemail APIs

Currently three requests are supported: DELETE / PUT / GET. Check documentation (under History → Voicemail): https://manuals.wildix.com/pbx-control-apis/ 

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