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Wildix Business Intelligence (WBI) is a pure innovation--a set of services that, thanks to Artificial Intelligence (AI), allow businesses to significantly automate and streamline their daily processes and communication. Created: January 2018 Permalink: https://confluence.wildix.com/x/3QM8AQ |
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All WBI services are available only with:
Premium License
Monthly / Yearly / Five year subscription on Per User PBXs (not available on Lifetime PBXs and Per Service PBXs)
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More details: manuals.wildix.com/licensing
Text-to-speech (TTS)
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1 Premium license provides 2 hours of service per system. Need more hours? Add more Premium licenses. |
Personal Assistant - User status reporting
Personal Assistant is a voice AI (Artificial Intelligence) service that informs callers of your current user status, user status message and duration if available.
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Per user systems (monthly / yearly / five year subscription)
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1 Premium license provides 2 hours of service per month
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Supported language: en / en-us |
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Supported starting from WMS 3.87 (reference ticket WMS-3481)
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The feature is available for calls from the users of the system and not for the external callers |
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Static TTS in Sounds menu
Thanks to Text-to-Speech (TTS) you can generate audio files in different languages by converting text to speechfrom text and save them on your PBX to use it later on in IVRs or in Dialplan.
Just write down your text, select the voice and generate the audio file. You can adjust volume, pitch and pitch. Save the file once you are satisfied with the output and use it in Dialplan when you need it.
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Prerequisites:
Per user systems (monthly / yearly / five year subscription)
1 Premium license provides 2 hours of service per month
Supported starting from WMS 3.86 (reference ticket WMS-3158)
Available in Sounds menu (Sound manager) in WMS.
Dynamic TTS in Dialplan
Live Voice IVR Dynamic TTS feature allows for dynamic generation of interactive voice responses using Text-to-Speech feature in Dialplan and supports the use of variables. These sound files are generated directly during the Dialplan context execution. Using this feature the audio file is generated dynamically during the execution of the Dialplan application.
Thanks to support of variables, such as ${CALLERID(name)} you can create interactive voice responses, make a query to a Database, execute a script, etc.
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Example of a Dialplan configuration:
Prerequisites:
Per user systems (monthly / yearly / five year subscription)
1 Premium license provides 2 hours of service per month
Supported starting from WMS 3.87 (reference ticket WMS-3685)
Worldwide Phonebook
Worldwide Phonebook
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System-wide feature: 1 Premium license activates the feature per system. |
With Worldwide Phonebook caller name lookup service you will always know who is calling you, even if the person is not present in the enterprise phonebooks or is calling from a different phone number.
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Automated Attendant invites a caller to say the name of the person he or she is looking for. Callers can interact with the system using voice and decide whether to continue the search or to place a call.
Prerequisites:
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Per user systems (monthly / yearly / five year subscription)
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1 Premium license provides 2 hours of service per month
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Supported language: en / en-us
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Feature can be called via “Dial by name / Directory” Dialplan application or Feature code “Directory” 82.
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Voicemail Transcription - Speech To Text
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1 Premium license provides 2 hours of service per system. Need more hours? Add more Premium licenses. |
It happens that you are on a meeting and you have no opportunity to listen to an important Voicemail you have just received. From now on you can read Voicemails using Speech To Text service directly in your email and reply easily.
Prerequisites:
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Per user systems (monthly / yearly / five year subscription)
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1 Premium license provides 2 hours of service per month
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Notes:
Feature is enabled by default (can be disabled in WMS Dialplan -> General Settings, “Convert Voicemails to text and send by email”)
Language of the caller party who recorded the message is used for transcription
Transcripts can be created correctly, only if the corresponding language package is installed on the PBX
- Limitation: 1 min max for each audio file
Call recording & ubiconf recording transcription - Speech To Text (coming soon)
*** Coming soon! ***
Saving transcripts of all the recorded calls allows for easy lookup of any important information.
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