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Understanding Licensing

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Example: you need 10 users with basic phone services (fax machines, park orbits, unattended phones, doorphones), 30 users with access to Collaboration and only 5 users with access to CDR-View. You activate 10 PBX-BASIC users, 30 UC-ESSENTIAL users and 5 UC-PREMIUM users. At any moment, you can add more users of any type.

Details on each user profile: https://manuals.wildix.com/licensing/

Per User licensing is available for any PBX type:

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• Model: select WPBX-CLOUD for Cloud / WPBX-VM/HW for Virtual or Hardware

• Region (only for Cloud PBX): select the datacenter region

• Name: PBX domain name by which your PBX is accessible via the browser; in the example provided below, the PBX can be accessed by URL https://elenatest2.wildixin.com

• Expire: select the recurring billing period: monthly / yearly / lifetime (lifetime is not available for Cloud PBX)

• PBX-BASIC / UC-Essential / UC-Business / UC-Premium: add the number of users of each profile (more about each profile: https://manuals.wildix.com/licensing)

• Storage size (only for Cloud PBX): increase Cloud instance storage size . Refer to this chapter for more details

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• Connect to PBX via HTTPS to access WMS using credentials admin : wildix

• Change admin user password:

• Select admin user and click Set passwords

• Generate or create a new WEB password, click Ok

• Upgrade WMS to the latest stable release

• go to WMS Settings -> Tools and utilities -> Upgrade

• In case there is a new version available, click Perform Upgrade 

• Copy PBX key from WMP:

  Note
  Only for Virtual and Hardware PBXs. Cloud PBXs are activated automatically (wait for approximately 3 minutes after completing Step 1).

  
  

• go to Customers tab, select your company, then select the PBX that you have created (Step 1)

• click the Copy icon (Copy PBX key to clipboard):

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Your PBX is now activated:

Assign correct license type to each user

After you have purchased the licenses on WMP and activated the PBX, please follow WMS Start Guide to configure the system and add users. 

This chapter explains how to assign the license type to each user. 

About license types

General recommendations regarding assigning license types to different types of users:

• Basic:
  • unattended phones
  • park orbits
  • fax machines
  • door phones
  • hotel rooms
  • users who need only telephony features without chat and presence
• Essential:
  • users who need access to Collaboration
  • users who need access to Wildix mobile apps
  • users who need presence and chat features on supported Wildix devices
• Business:
  • users who need to be able to create ubiconf conference rooms
  • users who need to be contacted via Kite
  • users who use WebAPI and TAPI integrations
• Premium:
  • one license per system is enough for WBI services (2 hours of service per one license)
  • one license is enough for Fias and ESPA monitor integrations
  • one license is necessary for each user who needs access to CDR-View

For more details, please refer to the page https://manuals.wildix.com/licensing. 

Upgrade instruction in case of WMS network

Please follow the instruction provided below when you upgrade for the first time to the WMS version that supports assigning of licenses (if your current WMS version is inferior to 4.01.44168.28).

In case of WMS network:

• All the PBX must be upgraded
• First upgrade Client PBXs and only then the Server PBX
• In case you have already updated the Server or only one or several PBXs, proceed with updating all the PBXs in the network as soon as possible

After the upgrade all the users are assigned the maximum license type purchased for this PBX. E.g. if at least one Premium license is present, all users become Premium. It will be necessary to manually set the correct license type for each user.

In case you are using WMS Network Sharing of licenses (described in chapter ), the number of licenses will be counted only on the "Server" PBX in the WMS network. 

License usage exceeded

In case the number of licenses used was exceeded, users do not lose access to any functionality, but the system administrator is informed:

• notification is displayed in red in WMS telling the system administrator that the number of licenses was exceeded:

  
  

• notification via email is sent to the system administrator each day (temporarily disabled)

You can also check the number of licenses bought and used in WMS Settings → Tools and utilities → Activation and licenses:

Assigning license type to each user

By default after the upgrade to the version that supports license assignment all users are set to the maximum license level purchased for this PBX. E.g. in case at least one Premium is present, all users become Premium. You need to manually assign the correct license type to each user.

Restrictions and privileges of each license type (Basic, Essential, Business, Premium) are applied only after you assign the correct license type to each user. 

You can assign the correct type of license to each user in WMS → Users:

1. Select one or multiple users and click Edit

2. Scroll down to the field License type and select the type of the License type from the drop-down list:

   
   

3. Click Ok to apply the changes

Enable SSH port on Cloud PBXs (optional) 

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Sshport Sshport

Direct access to SSH port on Cloud PBXs is blocked for security reasons. Now it’s up to you to temporarily enable/ disable SSH port 2222 via WMP:

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If there is a need to block the port, it can be deactivated via Disable SSH option.

Share Per User Licenses between PBXs over WMS Network

It is possible to share licenses over other PBXs in the WMS Network. Normally this scenario is used for Failover configuration. In this scenario you add UC profiles (users) only on Server PBX and then you can share the licenses enabled on Server PBX with Client PBX(s). 

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Periodic License Check

As stated here: https://manuals.wildix.com/licensing/, all Virtual and Hardware systems update their license information daily connecting via port 443 to:

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In case this PBX should continue working, all you need to do is to make sure the PBX is connected to the Internet again, and in this way it is able to renew its licenses.

Increase storage on Cloud PBX

To perform it, proceed as follows:

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• Confirm the operation by clicking Yes

  
  

Increase / decrease the amount of Per User accounts

It is possible to increase/ decrease the number of accounts any time.       

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