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Document description The Guide describes how to configure and use identity of numbers. Created: August 2019 Permalink: https://confluence.wildix.com/x/AgBKAw |
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Overview
The feature is supported for both internal and external calls.
Requirements: Basic license
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Configuration
Step 1. Add extension numbers by creating extra users to use them as custom identity numbers. Do not use real user extensions for this purpose.
Step 2.
- Go to WMS -> Users -> select a user or multiple users
- Click Edit preferences -> Settings
- Specify the custom identity numbers that you've added previously in the filed Identities
Step 3.
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(https://manuals.wildix.com/licensing/).
The feature allows changing a real user's number and substituting it with a false identity. The configuration can be set up for both internal and external outgoing calls.
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Limitations (only for internal calls):
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Configuration
Step 1. Add extension numbers by creating extra users to use them as identity numbers. Do not use real user extensions for this purpose.
Step 2.
- Go to WMS -> Users -> select a user or multiple users
- Click Edit preferences -> Settings -> Identities
- Specify the custom identity numbers that you've added previously in the field Identities:
Step 3. Add BLF key "Identities":
- Go to Users -> select a user or multiple users
- Click Edit preferences -> Settings -> Function keys
or
- Collaboration -> Settings -> Function keys
Note: The previous configuration (ticket WMSticket WMS-6527) stops working after the upgrade. Please make the reconfiguration.
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Usage
- Press BLF "Identities" on WP4X0 on WP4X0 or WelcomeConsole
- Select the identity from the list of all available identities identities
- The selected identity is indicated on the screen and displayed instead of a real user's number during outgoing calls calls
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Note: After changing the identity, it is also displayed on W-AIR handsets. |
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