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This document helps you understand Wildix licensing and explains how to activate a Wildix Per User PBX (Hardware, Virtual, Cloud). Date: June 2018 Updated: June 2019 Permalink: https://confluence.wildix.com/x/twM8AQ |
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Understanding Licensing
Wildix currently offers Per User licensing. It means that you can add as many users of each profile as you need and add more users whenever you need. You pay per user / per period of time.
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Details on each user profile: https://manuals.wildix.com/licensing/
Per User licensing is available for any PBX type:
Hardware
Virtual
Cloud
Activation of PBX | Cloud, Virtual, Hardware
Prerequisites:
For Hardware PBX you need first to purchase a Hardware PBX in WMP -> Cart (code: WPBX-HW):
Step 1. Add a new Per User PBX on WMP
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Proceed as follows:
Connect to WMP using your credentials
You are now under Customers tab; to create a new PBX, you first need to add a customer (if it does not exist yet); click Add:
Create a new customer (company): fill in the fields and click Save:
You need to create at least one contact: fill in the fields and click Add (License field is optional):
Now you can proceed with adding a new PBX: go to PBXs tab:
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Model: select WPBX-CLOUD for Cloud / WPBX-VM/HW for Virtual or Hardware
Region (only for Cloud PBX): select the datacenter region
Name: PBX domain name by which your PBX is accessible via the browser; in the example provided below, the PBX can be accessed by URL https://elenatest2.wildixin.com
Expire: select the recurring billing period: monthly / yearly / lifetime (lifetime is not available for Cloud PBX)
PBX-BASIC / UC-Essential / UC-Business / UC-Premium: add the number of users of each profile (more about each profile: https://manuals.wildix.com/licensing)
Storage size (only for Cloud PBX): increase Cloud instance storage size . Refer to this chapter for more details
Click Add and then Ok to confirm the subscription fee; your PBX has been added:
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Note: after the PBX has been added, you can see its Software Serial (SW Serial): You can use SW Serial to activate new HW PBX in case of RMA or you can replace HW with VM PBX and vice versa. In this case new PBX will take Name, Licenses and attached Devices of the SW serial. Please note, next activation of HW PBX will automatically convert HW Serial to SW Serial preserving its Name, Licenses and attached Devices. So HW Serial will disappear from portal and new SW Serial will appear instead. |
Step 2. Activate PBX from WMS
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For Virtual PBX: before proceeding, follow the guide to deploy PBX image:
For Cloud PBX: wait for approximately 3 minutes before proceeding. Your PBX will be activated. |
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Connect to PBX via HTTPS to access WMS using credentials admin : wildix
Change admin user password:
Select admin user and click Set passwords
Generate or create a new WEB password, click Ok
Upgrade WMS to the latest stable release
go to WMS Settings -> Tools and utilities -> Upgrade
In case there is a new version available, click Perform Upgrade
Copy PBX key from WMP:
Note Only for Virtual and Hardware PBXs. Cloud PBXs are activated automatically (wait for approximately 3 minutes after completing Step 1).
go to Customers tab, select your company, then select the PBX that you have created (Step 1)
click the Copy icon (Copy PBX key to clipboard):
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Your PBX is now activated:
Enable SSH port on Cloud PBXs (optional) Anchor Sshport Sshport
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Direct access to SSH port on Cloud PBXs is blocked for security reasons. Now it’s up to you to temporarily enable/ disable SSH port 2222 via WMP:
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If there is a need to block the port, it can be deactivated via Disable SSH option.
Share Per User Licenses between PBXs over WMS Network
It is possible to share licenses over other PBXs in the WMS Network. Normally this scenario is used for Failover configuration. In this scenario you add UC profiles (users) only on Server PBX and then you can share the licenses enabled on Server PBX with Client PBX(s).
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Note: after you click Save, an automated email is sent to a corresponding Wildix Administration manager who must manually apply this change; please mind that the WMS Network License sharing is activated during working hours. |
Periodic License Check
As stated here: https://manuals.wildix.com/licensing/, all Virtual and Hardware systems update their license information daily connecting via port 443 to:
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In case this PBX should continue working, all you need to do is to make sure the PBX is connected to the Internet again, and in this way it is able to renew its licenses.
Increase storage on Cloud PBX
To perform it, proceed as follows:
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Confirm the operation by clicking Yes
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Note: The change will be applied at 1AM. |
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Important: After you have increased the storage size, it will not be possible to decrease it. |
Increase / decrease the amount of Per User accounts
It is possible to increase/ decrease the number of accounts any time.
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Limitation: Lifetime licenses cannot be decreased. The operation of decreasing a number of accounts must be approved by Wildix: in this case a request is sent to the Wildix Manager for a review. Partner is notified via email after the request has been approved. |
Video Tutorials
Activation of Per User PBX (Hardware, Virtual)
Video tutorial - Starting from 2:07 (2m07s)
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WMP Intro Video
Video tutorial:
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