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WHS – Wildix Headsets

• WHS-MONO (one ear)
• WHS-DUO (two ears)
• WHS-BT (bluetooth, one ear)

Third party headsets integrated with Wildix phones: https://confluence.wildix.com/x/DASIAQ

WHS-MONO / WHS-DUO

Packing list:

• 1 x headset WHS-MONO/ WHS-DUO
• 1 x  RJ9 cable
• 1 x 3.5 mm cable
• 1 x USB cord
• 1 pair x foam ear pads pads 

Compatibility

• WP4X0 2015/ WP4X0G/ WelcomeConsole
• WP600A/ACG/ Vision/ SuperVision
• WP old series
• W-AIR Basic (ex W-AIR 70)/ W-AIR 100 (End Of Life)/  W-AIR LifeSaver (ex W-AIR 150)/ W-AIR Med/ W-AIR Office
• Compatible with iPhone and Android phones
• Compatible with Apple Mac and Windows PC

Connection

• Use RJ9 cable for WP4X0/ WP4X0G/ WelcomeConsole and WP old series
• Use 3,5 mm cable for WP600A/ACG, Vision/ SuperVision, W-AIR Basic (ex W-AIR 70)/ W-AIR 100 (End Of Life)/  W-AIR LifeSaver (ex W-AIR 150)/ W-AIR Med/ W-AIR Office
• Use USB cord for call answer / hangup and volume control from Collaboration (Apple Mac and Windows PC) and WelcomeConsole

WHS-BT

Compatibility

• WP600A/ WP600ACG, Vision/ SuperVision
• W-AIR LifeSaver (ex W-AIR 150)/ W-AIR Med/ W-AIR Office
• Compatible with iPhone, Android phones, Apple Mac and many Windows PC models

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• 1 x monaural Bluetooth headset
• 1 x USB charging cable
  
  

Quick Start Guide

Description of buttons:

Charging

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• To answer or to end a call, press the receiver button on the headset
• The blue and green LEDs flash twice
• During the conversation the LED is off

MonoLED, DuoLED 

Packing list

• 1 x MonoLED/ DuoLED headset

• 1 x table stand

• 1 x portable case

• 1 x spare ear pads

• 1 x USB Type-A adapter

Compatibility

• WorkForce, WelcomeConsole (full status LEDs support coming later)
• Vision, SuperVision (full status LEDs support coming later)
• Apple Mac, Windows PC

Features

• USB Type-C plug
• USB adapter included
• Answer/ Hangup/ Mute/ Volume control buttons
• Status LEDs: online, away, DND, on call, ringing, call held, missed call
• Table stand included

Quick Start Guide

Headset Overview

USB Connector Overview

Connection 

• Connect Headset to the USB port on your phone using the USB type-A adapter
• Connect Headset to the USB port on your PC or laptop using the USB Type-C plug

• Set “Wildix Mono/DuoLED” as audio device in Collaboration -> Settings -> Web phone 

  
  

LED Indicators

Headset

USB Connector:

• Connection LED indicator: steady green when connected
• On/ Off-hook LED indication:
  • Incoming call - fast red blinking
  • Outgoing call/ In call - steady red
• Mute LED indication: steady red when muted

Answer/ End a call

Press Off-hook button to answer a call.

Adjust volume during a call/ ringer volume

Press Volume+/ Volume- Control during a call to adjust the volume.

Mute the microphone during a call/ enable silent mode

Press Mute button during a call to mute/ unmute the microphone.

WelcomeConsole-EXT (ex WP490EXT) – Extension module

Compatibility

• WP490 2015/ WP490G/ WelcomeConsole

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• 2 RJ12 ports for data in and out
• AC Power Adapter jack: Input: AC 100-240V; Output: DC 5V/1A

Quick Installation Guide

Connection

Connect the EXT IN port of the extension module to the EXT port of the Wildix phone using RJ12 cable.

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• Add Feature Keys to be monitored via the expansion module and move them under the desired section (under Exp module 1 / Exp module 2 / Exp module 3…)
• Click Save

WPEHS – Wireless Headset Adapter

Compatibility

• Compatible with WP490 2015/ WP490G/ WP480G/ WelcomeConsole
• Compatible with Jabra, Plantronics and Sennheiser wireless headsets

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• 1 x RJ12 port (port 1 on the picture) to connect to Wildix phone
• 1 x RJ45 port (port 2 on the picture) to connect to Jabra headsets

• 1 x 3.5 mm Jack (port 3 on the picture) to connect to Plantronics headsets

  
  

Connection

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Jabra (GN Netcom):

Plantronics:

Sennheiser:

Firmware Upgrade (WelcomeConsole-EXT and WPEHS)

WelcomeConsole-EXT 

Starting from WMS version 3.86.36206.30, Firmware update is included into provisioning and there is no need to do it manually.

WPEHS

WPEHS firmware upgrade is performed via WP web interface.

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