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Prerequisites:

The notification about the upgrade is displayed. Then the devices is rebooted automatically. 

After the upgrade

"Connection Error" notification at the very beginning means:

• there is no Internet connection
• auto.wildix.com doesn't have a PBX, it is not provisioned, not present on WMP → the device not assigned/ provisioned on WMP
• or PBX is on WMP but it is unavailable right now → PBX not reachable 

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Provisioning and configuration

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• Go to WMP -> select a customer

• Select the PBX ->click > click Options button (three dots) and choose Devices from the drop-down list:

  
  

• Click + to add Wizyconf:

  
  

• The list of all your available devices opens; select Wizyconf and click click Add to assign it to the PBX: 

  
  

• Go to WMS ->> Devices: provisioned Wizyconf appears on the list:  

  
  

Assign Wizyconf to user

• Go to WMS -> Devices

• Select

  the provisioned

  Wizyconf and click Assign to user 

  
  

  Note
  Note: Once the user is assigned,

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• it is impossible to delete him, you can just re-assign Wizyconf to another

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• user.

  
  

The first upgrade

Prerequisites:

• DHCP Server 
• Stable internet connection

Upon the first launch, Wizyconf is automatically upgrades its firmware. The notification about the upgrade is displayed. It takes up 10 minutes to complete the upgrading process (depends on the Internet connection). Then Wizyconf is rebooted automatically. 

Connection Error" notification at the very beginning means:

• There is no Internet connection
• The device is not assigned/ provisioned on WMP
• the PBX is not reachable 

Note: Please do not press Back, use Retry key! - won't be included, will be improved.

Accessing the conference 

If the procedure is correct, the Conference list is displayed on Wizyconf.

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If a wrong user is assigned to Wizyconf, assign the correct user and turn on/ turn off (disconnect and connect) Wizyconf via Power key on Wizyconf-Core

Appendix 1. Troubleshooting 

Issue: After 

Reason: the old password is used

Solution: Autorize Wizycong via Collaboration

• The following notification is displayed on Wizyconf:

An example: Delete the device from WMS Devices and then click Sync from WMP → the device will appear → the notification "Device not assigned to any user" is displayed on Wizyconf.

To authorize this device enter this code: => the code should be entered in Collaboration from any user from the same PBX → press Retry on Wizyconf - this can be used after you use backup and the password may change → the tokens are different on Wizyconf, Provisioning can be made via semi-automatic mode if the provisioning is resolved on PBX itself. Wizyconf 

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